Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS
Average customer rating
4.4
(130,038 Reviews)
Rating breakdown 130,038 reviews
5 Stars
86,754
4 Stars
23,932
3 Stars
8,352
2 Stars
4,428
1 Star
6,572
85%of customers recommend this product.
(
41,464 out of
48,659)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS
Posted by: burkejr
from Lowell Mass
Verified Purchase:Yes
Was glad i purchased but had issues with the Federal to Mass for a Lottery win - when was ready to submit kept failing and all options did not resolve - Had to Manual File by State Return - Also when did tax it stated do you want to calculate the penalty or us for underpayment - As I got a bonus - and Stated I would do , but when went to file it stated we do not recommend that - then Why ask in the first place..
Pros: Easy to import documents, Fast
Cons: Doesn't maximize refund, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, May 8, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Oliva
from Latham, NY
Verified Purchase:Yes
Price is reasonable, support is excellent and the instructions are clear
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: MgRa Plumm
from Pennsylvania
Verified Purchase:Yes
First time using H&R Block software. It was quick and easy and I was able to submit on time. Also affordable.
I will deffinitely use this next year.
I will deffinitely use this next year.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: NoMoreSoftware
from WI
Verified Purchase:Yes
I've used their software for years but it was disappointing the lack of support they offered with a tax question. The support has obviously shifted to the online format versus installing their product locally. I don't understand why they value one over the other.
Value
3
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MN NM
from Tularosa NM
Verified Purchase:Yes
I have used the program for 20 years with no real problem
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Psm2024
Verified Purchase:Yes
I have used H&R block software for years. Very easy to use.
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Improbable
Verified Purchase:Yes
Long time user of H&R Block. The last three years have increasingly difficult to maneuver. From my perspective, the program is a far cry from being “USER FRIENDLY” Each year I hope your format becomes less confusing. I honestly doubt whether I will purchase next year.
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jpvt123
Verified Purchase:Yes
I encountered multiple bugs while using this year's version of H&R Block Deluxe, many of which made the program clumsy to use. ie. It would take multiple attempts to revise or access certain sections of the interview. The worst bug however is that my State of Vermont home ownership percentage was reported to the Vermont Department of Taxes as 1% when it was supposed to be 100%! After receiving a letter from the State of Vermont, I went back and confirmed the number entered as "100%" in my return. That is, this was not an entry error on my part and this number must have been changed internally by the software during transmission.
I have been using H&R Block software for years (TaxCut before that) and this is by far the worst experience I have had with any tax software.
I have been using H&R Block software for years (TaxCut before that) and this is by far the worst experience I have had with any tax software.
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock