Overall package performs its task. Instructions and handling of Royalties and Rents is below par. Very little guidance provided and takes several passes before getting it into the return correctly.
Pros: Easy to import documents, Fast
Cons: Time consuming
Value
3
Response from HRBlockBy Social Media- Abbie, May 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I'm pretty happy w the federal tax return. However, I don't understand why I have to go through all the rental screen to get to gas.
The state is very weak. I do all the individual stuff, like medical, because it is supposed to be brought over to the state. Doesn't happen.
Pros: Maximizes refund
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media- Abbie, May 1, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
This is my 3rd year using H&R Block Tax Software and I will continue using it going forward. The software takes me through the process step by step, makes it easy and economical to file and my Federsl and State returns were accepted and processed very quickly!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, May 1, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
It’s all good, except adding one state cost as much as the entire delux pack.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media- Abbie, May 1, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Been using Deluxe for at least a decade. Guided dialog is excellent. Help is comprehensive. Navigation is flexible and easy. Transition from year to year is seamless. This is a great product. Now if only my state would accept free e-file, the whole process would be a breeze.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, May 1, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!