Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2024 - Windows, Mac OS
Average customer rating
4.4
(130,374 Reviews)
Rating breakdown 130,374 reviews
5 Stars
86,912
4 Stars
24,020
3 Stars
8,404
2 Stars
4,444
1 Star
6,594
85%of customers recommend this product.
(
41,654 out of
48,883)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2024 - Windows, Mac OS
Posted by: jchavins
from glendale, az
Verified Purchase:Yes
I've used your software for the last 5 or 6 years and this is the first time I had to work so hard. I even had to send one federal return by mail because of some unknown problem with a password even though I've used the same one for years. I've also never seen so many problems with information not being stored and having to re-enter it 3 times or more. Some data is lost transferring it to the final forms...strange. This is not up to your past standards.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Asiya, Social Media Department, April 30, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Portland, OR
Verified Purchase:Yes
This year's product was as easy to use as the last 14 versions I have used, thanks for the assist with my taxes!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 30, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
1
Missing checks and balances, costs a lot more than
on April 29, 2025
Posted by: Automator59
from Upland, IN
Verified Purchase:Yes
The interface was good and the process fast. I did the electronic filing of federal and state taxes and filled out the information. I was later informed by the state that the electronic transaction did not have a bank account, so I was given a fine and interest of $435. It was taking a long time to get my federal return back. I went to the software to see if I can get an idea where it was, but it sent me to a website that didn't have the information. I finally found it at the IRS and there wasn't a bank account associated and they are sending it by check. I do recall entering the routing and account numbers, but it obviously didn't make it. This should have been caught by the software. I used Turbo Tax the previous 20+ years and had no issues aside from their push for one-on-one instead of software.
Pros: Easy to prepare
Cons: Doesn't maximize refund
Value
1
Response from HRBlockBy Asiya, Social Media Department, April 30, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Illinois
Verified Purchase:Yes
I have been using the software for many years. It works well for me and is straight forward and simple to use. Importing data is simple and save a lot of time
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 30, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: phranque1
from California
Verified Purchase:Yes
I have used HRBlock tax software for at least ten years and have found it to be everything I need to deal with my federal and state income tax returns.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: JTheo
Verified Purchase:Yes
Fairly easy to use. Great explanation of what goes into a particular form or area. It not only tells you what should go into a particular form/area, but also should not be entered, but entered somewhere else. Good step-by-step instructions.
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
1
Nightmare 2nd year
on April 30, 2025
Posted by: D0861427
from New York
Unable to transmit 2nd year in a row I had to mail my taxes in follow the info on rejecting retransmitted came back again and again same issue I review my taxes over two days again and again. Finally I printed them and mailed them in again 2 years in a row.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Khalsol
Verified Purchase:Yes
Wasn't worth the money, but seems I didn't have much choice.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Hello, we appreciate your feedback regarding the pricing of our services. We strive to maintain fair and transparent pricing for our customers, and we're sorry to hear that you found it to be expensive. Your feedback helps us understand our customers' needs better, and we're always looking for ways to improve. If you have any specific concerns, please don't hesitate to reach out to us at 1-800-472-5625. We're here to assist you in any way we can.
Written by a customer while visiting HRBlock