Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(128,908 Reviews)
Rating breakdown 128,908 reviews
5 Stars
86,131
4 Stars
23,642
3 Stars
8,236
2 Stars
4,380
1 Star
6,519
85%of customers recommend this product.
(
40,805 out of
47,907)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: Qqe2
Verified Purchase:Yes
Please add the ability to change the size of the text
Response from HRBlockBy Eva, Social Media Team, April 25, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from florida
Verified Purchase:Yes
I had difficulty with filing this year, then got a IRS letter in the mail about verification, not good. May take 9 additional weeks to get my return.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Team, April 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Better Notice of Payment
from Atlanta
Verified Purchase:Yes
The instructions are note very clear that once my Federal and/or State taxes are accepted, I need to go back to pay on-line. Luckily I caught it. I might think about Turbo Tax next year.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Team, April 28, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Long Island, NY
Verified Purchase:Yes
I have been using the product for many years and so feel comfortable in it and, obviously, it does the job.
I would suggest that there be available a back button, to undo the last screen if entered mistakenly as for some locations in the program this is not always available.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 25, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: agogo
Verified Purchase:Yes
I have used Block for years and now that I am older and memory sucks, explanations of tax code gets harder and harder to understand. Amortization, as an example, where it relates to taxes does not make sense to me.
Response from HRBlockBy Andrea, Social Media Team, April 28, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
You make it easy for people to itemize and file
on April 25, 2025
Posted by: Anonymous
from Gainesville, Florida
Verified Purchase:Yes
We've been relying upon your software for over 20 years without a hitch. I especially appreciate the inclusion of a Sched. C for my independent contractor business, as well as the free filing to IRS.
Pros: Easy to prepare, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 28, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Thorp
Verified Purchase:Yes
Fairly good … lacks explanation on some topics …such as senior credits !
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming, Hard to import documents
Value
4
Response from HRBlockBy Corrina, Social Media Team, April 28, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bill22222
from Wadsworth Ohio
Verified Purchase:Yes
Installing was painful this year. Product failed to download and install state module. Had to contact support and they had to email me an installer.
The whole thing was very disappointing considering it’s the same product every year. You need to put some more effort into your development.
Cons: Hard to prepare
Value
1
Response from HRBlockBy Corrina, Social Media Team, April 28, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock