Was not able to complete an amended state return because of a glitch in the software that was never resolved. Ended up having to complete that by hand which defeats the purpose of buying the software.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 24, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
When 72 years old why is your software asking if I took my RMD when a 72 year old is not required to take an RMD?
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 24, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I relied on your state program to complete my daughter's NY state return. Your accuracy cherck failed and missed that my daughter's residency was not indicated. Got a notice from NYS and now I have to await what NYS will tell me what to do. No doubt this will affect her refund. Call me dissapointed.
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 24, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.