Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(128,619 Reviews)
Rating breakdown 128,619 reviews
5 Stars
85,972
4 Stars
23,572
3 Stars
8,205
2 Stars
4,367
1 Star
6,503
85%of customers recommend this product.
(
40,639 out of
47,707)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Customer Rating
5
support for me was unacceptable. prog not too bad
on April 21, 2025
Posted by: Spock1701
from Lancaster pa
Verified Purchase:Yes
program is pretty good, but support is terrible! was hung up on by 2 agents in a row, which is almost enough to make me consider alternatives. been using block for over 10 yrs, but based on poor support, just might make a change next yr. saying you don't know the answer is 1 thing but hanging up on a question is another thing. I found a work-around myself!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 23, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from St. Paul, MN
Verified Purchase:Yes
The software is easy to use and accurate. I teach my kids how to file their own return so it's not a mystery.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Joy, Social Media Department, April 22, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kansas
Verified Purchase:Yes
Very easy to use the software that I have confidence in being accurate.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 22, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pennsylvania
Verified Purchase:Yes
Have used for many years. Once to get used to it and figure out what it's trying to do, it's a good package.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: SteveMakesTooMuch
from Weed, CA
Verified Purchase:Yes
Considering I could do this for free seeing as how I haven't gotten a refund since Trump took office last time, this software is now useless. Nothing is a write off anymore. It could skip 90% of the questions if it just looked at how much I made. And why do I have to pay again to submit my taxes online when I already bought the frickin' software to do just that?
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Team, April 22, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: lou93
Verified Purchase:Yes
have used product for several years and am also a gradjate of the Block tax classes however. tjos to,e O jave given less stas asO thicnk the 2024 software is a lot more difficiult to get thru. Why did things have to get more difficult to get thru it; make it easier for us older people. Thank you
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: wesk32
from West St Paul, MN
Verified Purchase:Yes
MN State refund was higher than it should have been.
Pros: Maximizes refund
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Joy, Social Media Department, April 22, 2025
Thank you for your feedback. We stand behind our work and guarantee that every filing with us is 100% accurate. Our Tax Professionals are here to review your return and resolve any errors. Please call us at 1-800-472-5625 so we can assist in setting a time that works best for you.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Cleveland, Ohio
Verified Purchase:Yes
I've been using the program for several years and have had no problems with it.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 22, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock