Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(128,380 Reviews)
Rating breakdown 128,380 reviews
5 Stars
85,841
4 Stars
23,509
3 Stars
8,183
2 Stars
4,354
1 Star
6,493
85%of customers recommend this product.
(
40,482 out of
47,532)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: Luca9
from Minnesota
Verified Purchase:Yes
I’ve been using your product for years and it hasn’t let me down yet. Only complaint is that I filed for 2021 and was charged state e-file fee but then software said it can’t be e-filed. Charge is still sitting, so I’m waiting to see if you’re really going to charge me for it.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: ClearEye
Verified Purchase:Yes
Form 5496 - Checking the line 17e yes box prevents the credit, which is not correct.
You cannot claim the credit for expenses related to the construction of a new home. If you are claiming the credit only for expenses for qualified improvements to an existing home or for an addition or renovation to an existing home, check the “No” box. If the qualified improvements for which you are seeking to claim the credit are related to the construction of a new home, check the “Yes” box. If you check the “Yes” box, skip lines 18a through 20b.
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: mlyn
from Malone ny
Verified Purchase:Yes
I found that some of the explanations for some entries, were not easy to understand.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
2
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
2
Very disappointed efile failed, not notified AGI
on April 19, 2025
Posted by: VonSad
Verified Purchase:Yes
very annoyed that the filing on paper option was hidden, and the need for last year's AGI which I did not have was not highlighted at the beginning of your e-filing screens, and instead you chose to advertise your financial planning services. My efile did not go through and I wound up having to run the copy of the paper return to the post office at the last minute before midnight. I had liked your software in the past, but had my agi on a different computer that broke. Very disappointed this aspect of your software failed me.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Could be great if they would fix one blatant flaw
on April 19, 2025
Posted by: onionboy
Verified Purchase:Yes
I have been using TaxCut for 26 years. There is one glaring problem that they still have never fixed. You can create a mini-speadsheet to show the math behind just about any number block in the entire tax return. But once you create that, getting back to it is just about impossible. Instead of clicking on that field, like you would expect, you have to know the name of the IRS form and line number that it applies to. But one of the points using a program like this is to NOT have to know every line of every tax form. Do you job, and give us a way to get back to our mini-spreadsheets that makes sense to any sane person. It has been too many years to not have this fixed yet.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Tra, Social Media Department, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: msmith25
from MI
Verified Purchase:Yes
I have used H & R Block Software for as long as I can remember! It is easy & feels safe.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Taxman55
Verified Purchase:Yes
Overall great product. Only minus is I've to review after export from brokerage and carefully go through so that there is no zero cost basis on my options. I would like this to be flagged so that I cannot be filed. In tax sense there is no zero cost basis.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: JozR
Verified Purchase:Yes
Parts were confusing compared to Turbo Tax
Which is what I’ve previously used
Which is what I’ve previously used
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock