Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(128,265 Reviews)
Rating breakdown 128,265 reviews
5 Stars
85,782
4 Stars
23,481
3 Stars
8,173
2 Stars
4,349
1 Star
6,480
85%of customers recommend this product.
(
40,418 out of
47,456)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: Notdoingit
from Philadelphia Pa
Verified Purchase:Yes
I have used this software for many years and am still very happy with it.
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Customer Rating
5
Thorough walk-through of all aspects of reporting!
on April 19, 2025
Posted by: Anonymous
from Plano TX
Verified Purchase:Yes
We have used HRBlock for decades and we love the software. It's so easy to use and we feel really good when we've completed the program that we've covered everything correctly and that our risk of audit is zero!
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Teedieklaus
Verified Purchase:Yes
Straight forward instructions. Easy to use. Only one drawback... I was disappointed when I learned that there would be a fee for e-filing my State return. I did not see that one coming.
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Thom60
from Willow Grove, PA
Verified Purchase:Yes
Overall helpful. You need to provide a cheaper option for paying with a credit card. 3% is a lot of you owe a few thousand dollars!!
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago suburbs
Verified Purchase:Yes
This time I had two questions I could not find answers to. One dealt with RMD and one dealt with social security income. I was unable to connect with a human. Very frustrating. In using this software for 10 years, this was my first frustration.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Luca9
from Minnesota
Verified Purchase:Yes
I’ve been using your product for years and it hasn’t let me down yet. Only complaint is that I filed for 2021 and was charged state e-file fee but then software said it can’t be e-filed. Charge is still sitting, so I’m waiting to see if you’re really going to charge me for it.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: ClearEye
Verified Purchase:Yes
Form 5496 - Checking the line 17e yes box prevents the credit, which is not correct.
You cannot claim the credit for expenses related to the construction of a new home. If you are claiming the credit only for expenses for qualified improvements to an existing home or for an addition or renovation to an existing home, check the “No” box. If the qualified improvements for which you are seeking to claim the credit are related to the construction of a new home, check the “Yes” box. If you check the “Yes” box, skip lines 18a through 20b.
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Very disappointed efile failed, not notified AGI
on April 19, 2025
Posted by: VonSad
Verified Purchase:Yes
very annoyed that the filing on paper option was hidden, and the need for last year's AGI which I did not have was not highlighted at the beginning of your e-filing screens, and instead you chose to advertise your financial planning services. My efile did not go through and I wound up having to run the copy of the paper return to the post office at the last minute before midnight. I had liked your software in the past, but had my agi on a different computer that broke. Very disappointed this aspect of your software failed me.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock