Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2024 - Windows, Mac OS
Average customer rating
4.4
(130,378 Reviews)
Rating breakdown 130,378 reviews
5 Stars
86,913
4 Stars
24,023
3 Stars
8,404
2 Stars
4,444
1 Star
6,594
85%of customers recommend this product.
(
41,658 out of
48,887)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2024 - Windows, Mac OS
Posted by: HI nonresident
Verified Purchase:Yes
I was very disappointed that this would not do my Hawaii Non-Resident return. When it was purchased, it was specifically because I needed a Hawaii State return, but there was no way to tell ahead of time that it would not do the non-resident return. So I had to do my form by hand but other people I know in the same situation used TurboTax and got theirs done automatically.
Pros: Easy to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jimar
Verified Purchase:Yes
I've used H & R Block for many years; no complains only complements.
Pros: Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hello, thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Miami fl
Verified Purchase:Yes
Program is easy enough to follow and enter your data. I did not import data I entered everything myself
The place I had a problem with was that I have ran IRS PIN number and it is very difficult to find where to enter the pin.
I had to file with out the pin have IRS reject. Then enter the pin where it belongs and file a second time
Need clear instructions on how to and where to enter an IRS pin
The place I had a problem with was that I have ran IRS PIN number and it is very difficult to find where to enter the pin.
I had to file with out the pin have IRS reject. Then enter the pin where it belongs and file a second time
Need clear instructions on how to and where to enter an IRS pin
Pros: Easy to prepare
Value
3
Response from HRBlockBy Abbie- Social Media, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: 28PMike
Verified Purchase:Yes
Ok, but not great.
As always, update doesn’t work within the app, but once you know where to find the update it’s easy to install. Some parts of the user interface are awkward.
As always, update doesn’t work within the app, but once you know where to find the update it’s easy to install. Some parts of the user interface are awkward.
Response from HRBlockBy Abbie- Social Media, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Beloit, WI
Verified Purchase:Yes
Been using a version of this software since it was Parson's Personal Tax Edge in 1991. Yes - over 30 years. I like the easy access to forms and being able to jump around all the tax documents. Simple interface, clear contextual help options, and easy all-around navigation. This year had issues with importing Fidelity 1099 statements. That was almost certainly Fidelity's fault in how they formatted them.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hello, thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from San Diego, CA
Verified Purchase:Yes
I normally rate the tax software 5 stars, but, for some reason, this years program didn't feel as user-friendly as in the past.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 21, 2025
Thank you for taking the time to rate your experience with us. We appreciate your feedback and your business. While we aim for 5-star satisfaction, we're always looking for ways to improve. If there's anything specific you'd like to share with us to help us better meet your expectations, please don't hesitate to reach out to our support team at 1-800-472-5625.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Springfield Massachusetts
Verified Purchase:Yes
I purchased this as I usually do every year. I didn't realize that the state was not included. So that was purchased separately. Then I was not able to e-file my state tax, and had to mail it. This was a shocker for me.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
Value
5
Response from HRBlockBy Eva, Social Media Team, April 21, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Has been using H&R Tax Prep software for past 15 yrs. Its user friendly and fast and reliable. Best for filing annual taxes sans any headaches.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock