Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(128,518 Reviews)
Rating breakdown 128,518 reviews
5 Stars
85,913
4 Stars
23,550
3 Stars
8,196
2 Stars
4,360
1 Star
6,499
85%of customers recommend this product.
(
40,578 out of
47,638)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from Oregon
Verified Purchase:Yes
I've been using H&R Block software to do my tax returns for many years now. It took a couple of years to learn the idiosyncrasies of the software. It all has worked so consistently well for all this time.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 21, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: NDoug45
from Southern California
Verified Purchase:Yes
I've been using HRBlock since it was "Tax Cut", have noticed declining quality in the past 3 years, and next year intend to use TurboTax or a local professional. This year, my e-file was rejected because there was no record of me filing last year. I know it was sent. I suggest you rather than relying on the customer to re-open the program to check on the filing status, you send an automatic email in addition with the same information. I had previously discovered when filing a 1040X for a previous year, that the program apparently used the current year tax brackets instead of the previous year tax brackets. This year the, the program's K1 analysis gave me carry over values to put in the 1065 but this year there was no 1065 in the forms list so, if I want the carry overs, I will have to get a better tax program or a human to fix it.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Norm12
Verified Purchase:Yes
I use this every year for last 25 years. They ask all the right questions to help me fill out my returns.
Response from HRBlockBy Eva, Social Media Team, April 21, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: jmott22
Verified Purchase:Yes
loads with out needing computer smarts and is Easy to use
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Baldwinsville, NY
Verified Purchase:Yes
Easy to use and explanations thru embedded links are very helpful!
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Stew123
Verified Purchase:Yes
The portion of the program dealing with IRA Required Minimum Distribution got so screwed up, with no way back out, that I need to delete the file itself, start the whole form all over again, and then finally figure out how to tell the system that I received a distribution exactly equal to the RMD, and that there was no penalty involved. In addition, the 1040 payment process must have been developed by someone who never actually had to use the payment process. For something that should have been a very basic transaction, it turned into what was one of the most confusing payment processes I've ever gone through. A 2-star rating is being generous. Will probably switch to a new vendor next year.
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Most of the Software Stabilizes Early Most Years
on April 18, 2025
Posted by: Anonymous
from Seattle
Verified Purchase:Yes
I typically buy the software in December, and enter my information as available, while performing program updates as available. I can normally confirm my outcome by early February, shortly after having received all of my source documents and forms, though some risk remains until the software is finalized. Fortunately, the late changes are generally on esoteric topics and don't impact me.
Pros: Easy to prepare
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Ggo2
from New York
Verified Purchase:Yes
There was a glitch in the program and I wasn't able to get a live person
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock