Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(128,380 Reviews)
Rating breakdown 128,380 reviews
5 Stars
85,841
4 Stars
23,509
3 Stars
8,183
2 Stars
4,354
1 Star
6,493
85%of customers recommend this product.
(
40,482 out of
47,532)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from Roswell ga
Verified Purchase:Yes
I love the HRBlock deluxe program. I have been using it for years and really like how it works. I am really disappointed this year in that I needed personal help with one part of the tax return. Form 4684. I called the Alpharetta ga office and the Roswell ga office and BOTH refused to help me. I just needed help filling out 4684 and was willing to pay the full rate for a tax return and both offices turned me away.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Delmat
from Richmond, Va
Verified Purchase:Yes
Need better explanation on the Foreign tax area of the software. You could provide more thorough instructions.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: BrianRetired
from St. Louis, Missouri
Verified Purchase:Yes
I have used H&R Block's software for years and had been happy. Now it's calculating a penalty for my Wife's inherited IRA distribution. Searching on-line I found that this has been happening to others since 2019. My Wife has had this IRA since 2014 and there has never been an issue before. It's set up to pay out over her estimated lifetime and the new 10 year payout requirement does not apply to us. I found a suggested fix from others and now we are waiting to see if the IRS will accept my entries. Would have been nice if your software had something on my situation.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Greater Myrtle Beach area, South Carolina
Verified Purchase:Yes
Did a great job considering I had moved to another State and needed file in both.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: d332511
from Chicago, Ill
Verified Purchase:Yes
Generally very helpful. But we donated a vehicle this year. The software forced us to say what the value of the vehicle was when we received it, even though it also explicitly said that wasn't necessary (since we had the vehicle for over 12 months). That was confusing and annoying.
Pros: Maximizes refund, Easy to import documents
Cons: Hard to prepare
Value
4
Response from HRBlockBy Tra, Social Media Department, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from new jersey
Verified Purchase:Yes
the simple and straight forward areas work fine, but there are a few areas where i can't figure out where the software got those values from; checking the Help for those areas does not explain anything nor point to where the gov't tax code that are relevant.
Pros: Easy to import documents
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra, Social Media Department, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Margots Grandpa
from Arizona
Verified Purchase:Yes
I did my own taxes for the first time in several years. H&R Block's software was affordable, and helpful, but maybe not a lot more than just using the IRS forms, or especially, the state forms. I wish it would make recommendations on how to save taxes this year.
Pros: Easy to import documents
Cons: Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Hutchski
from south central NC
Verified Purchase:Yes
i BOUGHT THIS PRODUCT BECAUSE I HAVE USED IT FOR MANY YEARS.
This year, the program would not file the federal form successfully because the final document did not agree where it was supposed to with the info from the previously years filed document done with the same program on the same computer.
This year, the program would not file the federal form successfully because the final document did not agree where it was supposed to with the info from the previously years filed document done with the same program on the same computer.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock