Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(128,265 Reviews)
Rating breakdown 128,265 reviews
5 Stars
85,782
4 Stars
23,481
3 Stars
8,173
2 Stars
4,349
1 Star
6,480
85%of customers recommend this product.
(
40,418 out of
47,456)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from Fayetteville
Verified Purchase:Yes
Convenient and easy to use with good quality and value
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Thank you for leaving a review, and for providing positive feedback on our product. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Customer Rating
3
This package has grown complicated and unintuitive
on April 18, 2025
Posted by: Pennsylvania taxpayer
Verified Purchase:Yes
The software has become more complicated and less intuitive over time. It led me into several blind alleys of questions that did not relate to my return. The twenty dollar additional charge to e-file the state return when the package is advertised as federal and state is just rent seeking. After ten years of using this software, I will probably switch next year.
Response from HRBlockBy Abbie- Social Media, April 21, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Bluesfan13
from St. Louis, MO
Verified Purchase:Yes
Mostly great, but still doesn't understand K-1 forms and independent contractor work well
Pros: Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Charles Town, WV
Verified Purchase:Yes
I used the program to complete taxes for my mother-in-law, daughter, and my wife and I. All went well. Basic information transferred without a hitch, completed federal and state taxes efficiently.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: bob145
Verified Purchase:Yes
purchased another state. said it was downloading but did not. had to pay again.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Wph123
from Alabama
Verified Purchase:Yes
If a return doesn’t go through due to filing issues, you get double charged the fee, even when the refiling happens minutes later
Value
2
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Helpful citizen
from California
Verified Purchase:Yes
I have purchased the H&R Block software for about 6 years, deluxe edition, always 100% satisfied
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Wasted hours
from Huntsville, Alabama
Verified Purchase:Yes
I have used this software for 4-5 years in a row, and EVERY year there are stupid, easy to fix errors in the software. They usually show up in the final review. But the problem comes down to, in at least one case every year, of not being able to make the correct change. It's always an error in the software. Another issue for me is the number of questions one has to go through. The vast majority never apply to me but, because of them, it seems to take two hours longer than it should to complete the filing. It seems a simple fix would be to group in the questions in a vertical hierarchy with a simple question at the top, "Does this case (did you sell stock to a one legged donkey in Albania) apply to you?" If NO, then let us skip the next 50-60 questions. Next year, I am trying a different product. Maybe even do it manually again.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock