Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(128,265 Reviews)
Rating breakdown 128,265 reviews
5 Stars
85,782
4 Stars
23,481
3 Stars
8,173
2 Stars
4,349
1 Star
6,480
85%of customers recommend this product.
(
40,418 out of
47,456)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: kenOB
from NJ
Verified Purchase:Yes
Just one request - please provide ALL worksheets where calculations are made.
Thanks!
Thanks!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Karworm
from WV
Verified Purchase:Yes
You changed it so much. I've used this program since it came out faithfully but I think I will be changing next year it is so different. Why change something working so well. I was not the only one that hated it.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: JB08
from Boston
Verified Purchase:Yes
Terrible! I submitted my tax return and it was rejected by the IRS because it said someone already filed using my wife’s SSN. We had to call the IRS and they confirmed no one had filed using that SSN. They claimed it was a glitch in the H&R Block software.
Pros: Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Notaspleased
from Florida
Verified Purchase:Yes
I've been using your software for more than a decade and never had problems until this year. You revised the section on taking your RMD from an IRA, from two simple questions (how much were you supposed to take out and how much did you take) to something that was long, confusing, and almost impossible to not have the software claim I owed a big penalty despite the fact that my bank calculated the RMD and took out every penny. When I called the help line to get help with this issue the lady I spoke with tried to help, but beyond saying she had run into this problem before had no idea how to resolve the problem or interpret what some of the questions meant and how they should be answered. In addition, for reasons I fail to understand, opening the software caused about 20 versions of the program to run simultaneously, and each one had to be shut down manually when trying to close the software. And NO, I don't have a virus or malware according to three different antivirus/antimalware programs.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fitz1234
Verified Purchase:Yes
I have been using H&R Block tax software since the Tax Cut days. Always easy to use, and data available year over year is a huge plus. I wouldn't use any other tax software.
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for your kind words! We're thrilled to hear that you had a great experience at H&R Block. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Posted by: Disappointed Support
from New York, NY
Verified Purchase:Yes
I am disappointed, I had a coded deduction that did not work in reducing my income from a K-1 and there was no help in obtaining the necessary income reduction. I have been using your product ever since it was on the market.
The solutions offered were not helpful. I ended up just netting the income since any other possibility prohibited me from electronically filing the taxes.
Pros: Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ronaldo1
from NH
Verified Purchase:Yes
Been using your product for years. I’m not a computer guru and taxes for me are not scary anymore.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, April 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have been using H&R for over 20 years, and will continue using it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock