Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(128,380 Reviews)
Rating breakdown 128,380 reviews
5 Stars
85,841
4 Stars
23,509
3 Stars
8,183
2 Stars
4,354
1 Star
6,493
85%of customers recommend this product.
(
40,482 out of
47,532)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: H Ekim
from Maryland
Verified Purchase:Yes
I've used H&R Block software for the last 4 years after previously using Turbo Tax. I like the ease of use and the prompting of questions that help ensure I'm completing my relatively easy return accurately. Carrying forward prior year's returns reduces time and makes this process a bit easier as well. Electronic filing is also easy and seamless.
So, why not 5 stars? Every time I open a prior year's return, it goes through the "checking for updates" process and whether or not there are any, it forces me to "save a copy of return". If you click no, meaning at least to me, that I don't want a new copy but rather just retain my originally completed return, it will delete that previous and possibly your only copy. This just doesn't make sense. If you prefer to keep copies electronically and don't download PDF versions, you can somewhat easily delete your only copy of a previous return. This happened to me once before and perhaps they have fixed it, but I simply want to retain my previous copy with the original saved date, not a new one any time I look at an older return.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: dsteele
Verified Purchase:Yes
Works great—easy to use. I’ve used this software for years.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: CLockhart9
from Southaven MS
Verified Purchase:Yes
I found the software to be confusing and hard to understand
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Peg23
from St. Louis
Verified Purchase:Yes
I purchase product every year and was happy with it. This year there were forms I needed that was not available, deduction section wouldn’t load many items, and for filing the title instructions page where to mail state taxes was wrong causing my taxes to be returned by the post office.
Cons: Hard to prepare
Value
2
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from missiouri
Verified Purchase:Yes
It's so simple and the program does it for you. Just plug in numbers.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Hillsborough, NJ
Verified Purchase:Yes
In general it's good. It is however clumsy for investments in CDOs and other investments with OID, and Market discount. In particular the adjustment for MD is enter as a negative, but an OID Bond with MD is entered as a positive. You do not find the out until you e-file. A few additional instructions please!
Pros: Easy to prepare, Easy to import documents
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: PA01
Verified Purchase:Yes
There are aspects of the functionality and reporting I find difficult to understand. Being able to after-the-fact print the local tax form, the CLG... - took me a good 15 minutes to figure out how to locate and subsequently print, because it is not listed as a "form". Why?
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: avg joe using since 1994
from CT
Verified Purchase:Yes
Best features: copy from prior year, audit before file, filing for ext and transition from ext to final filing.
I would like to have the explanations continue to grow, perhaps add links to specific irs.gov documentation for further detail on some topics.
Would like to see if MacOS version has improved since last time I tried it in 2010.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock