Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(128,380 Reviews)
Rating breakdown 128,380 reviews
5 Stars
85,841
4 Stars
23,509
3 Stars
8,183
2 Stars
4,354
1 Star
6,493
85%of customers recommend this product.
(
40,482 out of
47,532)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Customer Rating
5
Keep making your downloadable version for sale!!!!
on April 17, 2025
Posted by: MarkSchaaf
Verified Purchase:Yes
Love your software. Do not and will not trust putting all my financial information in the “cloud”. Glad i could find a downloadable version.
Response from HRBlockBy Corrina, Social Media Team, April 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: RPB25
from Ga
Verified Purchase:Yes
For the first time, as far as I actually "know", the tax software failed to import all data. Believing it did, the check failed indicating I had to complete some fields but the input was totally missing. When I attempted to rezimport the data, it duplicated what it has successfully retrieved on the first attempt but did bring in what it had failed to retrieve. This duplication proved that the software is not capable of determining what already exists and thus doubled my tax bill. Then I had to sift through the data to determine what might have been duplicated. I owed a significant amount this year and have no clue if I actually do. For the first time I do not trust the software to be accurate.
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Richmond VA
Verified Purchase:Yes
I have been using H & R Block software for years! It is very accurate and easy to use!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Ed324RR
from Audubon, PA
Verified Purchase:Yes
The basic program (MacOS) is great but there were issues with the program update to the point where I had to apply the update manually.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Brittany, Social Media Department, April 17, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: JH110
from In the US
Verified Purchase:Yes
Its ok and does the job, simple to use. I needed to file in 2 states this year but refuse to pay more for the additional state than what I paid for the deluxe edition. Used a free online tax program instead . Document import is limited could not import banking information when other apps did it without issue.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Brittany, Social Media Department, April 17, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: BWAPD
from Colorado
Verified Purchase:Yes
Found tax deductions that your competitors may have missed. You should simplify certain entries - Insert values in the questionnaire instead of having to go to the forms and entering there. Also, our information from the previous tax year should automatically be entered in the current year instead of having to same the info on a flash drive and then download into the current year. Otherwise, a good program
Pros: Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Noal
Verified Purchase:Yes
There were several sections like moving expenses where I spent a considerable amount of time putting in deductions only to be told when done that I did qualify and that only military people do. That should have been asked and vetted fully at the beginning. Complete waste of my time
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: Brian555
Verified Purchase:Yes
Hard to download information from Fidelity Investments
Pros: Easy to prepare
Cons: Hard to import documents
Value
4
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock