Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2024 - Windows, Mac OS
Average customer rating
4.4
(130,380 Reviews)
Rating breakdown 130,380 reviews
5 Stars
86,914
4 Stars
24,023
3 Stars
8,405
2 Stars
4,444
1 Star
6,594
85%of customers recommend this product.
(
41,658 out of
48,888)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2024 - Windows, Mac OS
Posted by: LynnW62
from Columbia SC
Verified Purchase:Yes
The program made the process of filing my taxes easy. As I moved from one selection to the next I could check my progress. There was icons to check for meaning on each form.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Rand22
Verified Purchase:Yes
A little disappointed that I had to wait and find out at the end that I couldn't pay my owed federal taxes with my credit card. Correct me if I am wrong, but wasn't that a feature in previous years? It would be nice to know of the changes up front. I did expect the hidden fee for submitting the taxes electronically, but most probably think it is covered in the cost of the Deluxe software.
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Send_the_receipts
Verified Purchase:Yes
I bought the state and fed bundle. I was disappointed that the bundle did not include efile. I felt that it was misleading to request an extra fee at the end of completing the state return. Our state offers a free online version which includes filling.
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Customer Rating
1
Terrible! I am late due to your lacking support
on April 16, 2025
Posted by: Anonymous
from Santa Clara New Mexico
I had used this before but this year the Federal portion worked ok but the State product was unusable I paid twice for it and still won’t work. I am now past the filing deadline and it won’t download and your support chatbot is useless! Refund my money!
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Joe Jersey
from Central Jersey
Verified Purchase:Yes
Program got the job done but not without difficulties on a number of levels; the program is not very user friendly.
Pros: Easy to import documents
Cons: Hard to prepare
Value
4
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hi, thank you for sharing your positive experience with us! We're thrilled to hear that you had a great visit. Your feedback is greatly appreciated, and we're grateful for your business. We look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: PBK63
from Joplin, MO
Verified Purchase:Yes
I have used HRB tax software since you started offering it and find it easy to use
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hi, thank you for sharing your positive experience with us! We're thrilled to hear that you had a great visit. Your feedback is greatly appreciated, and we're grateful for your business. We look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: GBED
from Northern CA
Verified Purchase:Yes
Had an issue with 1099-MISC Oil Royalties. Taxes were not covered in the interview. Finally found the answer on an Intuit forum.
Pros: Easy to prepare
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hi, thank you for sharing your positive experience with us! We're thrilled to hear that you had a great visit. Your feedback is greatly appreciated, and we're grateful for your business. We look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Not Intersted
from Wisconsin
Verified Purchase:Yes
This software continues to perform as expected. Very professional.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Hello, thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock