Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(128,380 Reviews)
Rating breakdown 128,380 reviews
5 Stars
85,841
4 Stars
23,509
3 Stars
8,183
2 Stars
4,354
1 Star
6,493
85%of customers recommend this product.
(
40,482 out of
47,532)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: gmlou
from Florida
Verified Purchase:Yes
have been using for quite a while. the only problem is when I untented IRS provided security code that has 6 digits. however it allowed only 5 digits input and there was message stating any 5 digits from IRS provided code will be good. the issue is my filing got rejected and when I went back to input it allows 6 digits input at that point. why 6 digits was not available when I filed the return. what a waste of my time.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JJG63
Verified Purchase:Yes
Your software is simple to use and takes most of the stress out of doing your taxes.
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for providing a rating for your recent visit! We're delighted to see that you had a positive experience. Your high rating motivates us to continue delivering excellent service. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Biness
from PA
Verified Purchase:Yes
Easy to use, walks you through the complete process
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: tlb77
from Indiana
Verified Purchase:Yes
Not intuitive or easy to navigate. The interface feels very out of date, like something from 10 or 15 years ago. It's less expensive than TurboTax but a million times harder to use. Lots of wasted time trying to figure things out, and my taxes aren't complicated at all.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Sarasota, Florida
Verified Purchase:Yes
I coudn't be more pleased with the H&R Software, it was accurate, easy to use and helpful when needed.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: atoz123
from CA
Verified Purchase:Yes
Form 8962
1) IRS web site says:
Policy amounts allocated 100%. If 100% of the policy amounts are allocated to you, check “Yes” on line 9 and complete Part IV by entering 100 in the appropriate box(es) for your allocation percentage. If 0% of the policy amounts are allocated to you, complete Part IV by entering -0- in the appropriate box(es) for your allocation percentage.
https://www.irs.gov/instructions/i8962?
1) IRS web site says:
Policy amounts allocated 100%. If 100% of the policy amounts are allocated to you, check “Yes” on line 9 and complete Part IV by entering 100 in the appropriate box(es) for your allocation percentage. If 0% of the policy amounts are allocated to you, complete Part IV by entering -0- in the appropriate box(es) for your allocation percentage.
https://www.irs.gov/instructions/i8962?
2) This issue is at least 3yrs old according to this link:
https://www.reddit.com/r/tax/comments/tljna4/form_8962/
https://www.reddit.com/r/tax/comments/tljna4/form_8962/
It resulted in wasting time and paying more in taxes
3) Form 8962. Line 11, 12 etc column (d). Software does not include the IRS instructions in the Form 8962 itself which states " if
zero or less, enter -0-"
zero or less, enter -0-"
Cons: Doesn't maximize refund, Hard to prepare
Value
1
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Patriot50
from Indiana
Verified Purchase:Yes
Seemed to work pretty well this year, but then my taxes are getting simpler, I think.
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MIssouri
Verified Purchase:Yes
I have been using this software for over 20 years and have never had a problem. I highly recommend this for ease of use. Every Subsequent year has gotten easier, and as other organizations have started offering easy download of documents into the software directly, This has turned into a less than 1 hour process.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock