Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2024 - Windows, Mac OS
Average customer rating
4.4
(130,380 Reviews)
Rating breakdown 130,380 reviews
5 Stars
86,914
4 Stars
24,023
3 Stars
8,405
2 Stars
4,444
1 Star
6,594
85%of customers recommend this product.
(
41,658 out of
48,888)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2024 - Windows, Mac OS
Posted by: Texas Rose
from Dallas, TX
Verified Purchase:Yes
I find it confusing for method in determining whether to take standard deduction or to itemize deductions. I wanted the disc version and was sold the download version.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sean, Social Media Team, April 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Indiana, PA
Verified Purchase:Yes
I have used H&R Block tax preparing software for over 5 years. It has always been easy to use and with the recovery of the previous year's tax information eliminates hunting for necessary information.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Cold Spring, KY
Verified Purchase:Yes
I've used H&R Block the last 10 years. Very satisfied and easy to follow the directions. Will keep buying the product.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: BillyBoBaxton
Verified Purchase:Yes
Software seems old. But it is all I know. Missed a few things and almost lost out on money
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Brittany, Social Media Department, April 15, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: KJp1
from New York State
Verified Purchase:Yes
usually use turbo tax, but new versions will not load on my older laptop. the help sections were a bit short on help. just like other tax programs if you want a question answered just pay a little more. once you click a certain box in some of there questions you were stuck and unless pay for advise you spent your own time and research fixing the problem.overall OK but not really Great.
Cons: Time consuming
Value
4
Response from HRBlockBy Sean, Social Media Team, April 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DSDave
from Minnesota
Verified Purchase:Yes
I've lost track of how long I've been using HR Block, but every year it makes it relatively easy to figure my taxes. Usually I don't have to file either federal or state due to income level, but I've been using it to get a quick AGI to use for my state renter's property-tax refund. This year that refund needed to be claimed via the state income-tax form so I decided to file both federal and state. My first attempt to e-file federal was rejected; but HRB walked me through making the needed corrections, and my 2nd attempt was successful.
The only downside is that sometimes the instructions don't exactly match what I see onscreen, but it wasn't too difficult to figure out what needed to be clicked.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
Thank you for leaving a review, and for providing positive feedback on our software. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Posted by: KNBK
from Palm Desert CA
Verified Purchase:Yes
The on line chat person was so helpful, did research to fix the problem with the tin numbers.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
Thank you for leaving a review, and for providing positive feedback on our tax pros. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Toledo Ohio
Verified Purchase:Yes
Information on IRS withdraws in the program is poor. Only after going to IRS pages could I understand how to fill the form out correctly. Every year I go back to you and by the end of tax season I wonder why did I use such a poor program again. Your trying to sell the program online is a joke no real deals.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sean, Social Media Team, April 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock