Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(126,947 Reviews)
Rating breakdown 126,947 reviews
5 Stars
85,073
4 Stars
23,179
3 Stars
8,015
2 Stars
4,270
1 Star
6,410
85%of customers recommend this product.
(
39,653 out of
46,552)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Customer Rating
2
Very frustrating
on April 15, 2025
Posted by: Taxman26
from London
Needed to file a very simple return for US citizen living abroad and paying taxes to a foreign country. Given the basic flow it was unclear if wages should be in the form of W-2 or not. Later, it skipped over the Foreign Wages. I had to go into the "take me to" section to find where to enter the information. After I did this, it would not accept the address I put in. After twenty revisions I realized it needed a "State" to be filled out - which is stupid for a foreign address. It never highlighted that box as the problem, just kept highlighting the street address.
Next complaint - how hard do you have to make it to save a pdf of the return? Have to click "print" then fumble around to find some option of exporting or saving as a pdf (and make sure you have the imagine fitting properly on the page - I realized last year's did not and cut off most of the numbers on the forms!)
Yes, it got me through; but took ten times longer than it should.
Next complaint - how hard do you have to make it to save a pdf of the return? Have to click "print" then fumble around to find some option of exporting or saving as a pdf (and make sure you have the imagine fitting properly on the page - I realized last year's did not and cut off most of the numbers on the forms!)
Yes, it got me through; but took ten times longer than it should.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Team, April 15, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
2
iMac software updates overshadowed the tax prep
on April 15, 2025
Posted by: joelagoo
from Northwest Arkansas
Verified Purchase:Yes
The software itself is/was fine, but the download process to an iMac was terrible. Every time the software required an update (which was frequently throughout the tax season), the update process would fail, and I would have to uninstall the entire program and reinstall. It created a really frustrating experience.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Abbie- Social Media, April 15, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Aus24
from Texas
Verified Purchase:Yes
Overall a good experience, but
1-the interview option failed to alert/allow input of my IP PIN. with difficulty I managed to search and manually input this important info.
2-Your formatting of various printed reports is really poor, in fact worse than poor. At a minimum there should be an option to print file reports w/o the "NOT FOR FILING" and the attendant shrinking of the report text area.
1-the interview option failed to alert/allow input of my IP PIN. with difficulty I managed to search and manually input this important info.
2-Your formatting of various printed reports is really poor, in fact worse than poor. At a minimum there should be an option to print file reports w/o the "NOT FOR FILING" and the attendant shrinking of the report text area.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abbie- Social Media, April 15, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Wizengy
from Hawaii, 96746
Verified Purchase:Yes
The feature that I would like to have is that when I am viewing a form, I would like to click on a cell value and be taken to the interview that caused that cell's value. Right now the software has a 'related to' option that never seems to go anywhere. It took me a while to track down a cell that got incorrectly populated and this happened many times.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hi, thank you for leaving a review! We're happy to hear that you had a great experience. Your satisfaction is our goal, and we're grateful for your business. Thank you for your valuable feedback, and we look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Posted by: Debidearest
from Cincinnati OH
Verified Purchase:Yes
I couldn’t have done my taxes without using the software.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bumbed
from Lewisberry PA
Verified Purchase:Yes
I purchased 2 copies to help with filing 2024 taxes for myself and family members. It was to include 5 free filings. There must have been an issue with the activation code. One only allowed for 3 filings and the other only 2 (one had to be refiled because it wasn't accepted because missing a pin). Also, the cost to file a 6th return is as much as buying the software. I needed to buy an extra software to manage the 5 that I couldn't file with the 2 I purchased.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: State Reject
from Omaha NE
Verified Purchase:Yes
For some odd reason your software caused my state return to be rejected. And I KNOW it was done correctly. Federal was accepted. So I paper mailed them.
Pros: Easy to import documents
Cons: Hard to prepare
Value
4
Response from HRBlockBy Abbie- Social Media, April 15, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Restif
from Texas
Verified Purchase:Yes
I had to pay to file an extension. It's hardly what I consider to be a "free filing". Deceptive.
No, I would not recommend this to a friend.
Response from HRBlockBy Abbie- Social Media, April 15, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock