Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2024 - Windows, Mac OS
Average customer rating
4.4
(130,380 Reviews)
Rating breakdown 130,380 reviews
5 Stars
86,914
4 Stars
24,023
3 Stars
8,405
2 Stars
4,444
1 Star
6,594
85%of customers recommend this product.
(
41,658 out of
48,888)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2024 - Windows, Mac OS
Posted by: DJBE
Verified Purchase:Yes
Keep using year after year - reliable and feel it is trustworthy software
Pros: Easy to prepare
Value
5
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
Thank you for leaving a review, and for providing positive feedback on our software. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wyoming Mi
Verified Purchase:Yes
Helpful and fairly easy especially using a 2nd year
Frustrating to have to pay for state program
Did get the home heating credit and not sure why
Did get the home heating credit and not sure why
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Mac version is a bit clunky but got the job done.
on April 15, 2025
Posted by: yankeece
from Durjam, NC
Verified Purchase:Yes
Compared to the visuals and on-screen button-clicking of TurboTax, the Mac version was disappointing. The app defaluts to a smallish window with smallish fonts. Both should be larger to make the experience friendlier. The most difficult thing was clicking the button to submit information and continue. There are very small screen areas that work, making it necessary to click multiple times until it works. The app also sometimes ask for information to be re-entered. Worst, the app had trouble recognizing some data from PDFs of W-2 and 1099 forms. This added time to what could have been a quicker experience. Finally, the purchase price did not include the processing plus tax for my state form. This unexpected cost eroded any savings I expected to realize compared to Turbo Tax.
Pros: Maximizes refund
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sean, Social Media Team, April 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Db925
from Howell mi
Verified Purchase:Yes
It would be nice if the tax returns or payments would give a update as soon as you put in a figure like turbo tax does
Cons: Hard to import documents
I would recommend this to a friend!
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: GPwpRTE
Verified Purchase:Yes
I always buy this product and have had good success. However, because of a small error, I had to submit my form twice, each time paying the California State form charge. Why did you charge my card twice? When am I going to get a refund for one charge?
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: 2024 JN
from Chicago Area
Verified Purchase:Yes
The software is great I’ve been a customer for over 20 years, the reason for a less than top rating is you charged me twice to submit my state filing. The first filing was rejected for a minor mistake which I fixed in a minute the resubmitted which you charged me a second time.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Brittany, Social Media Department, April 15, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from USA
Verified Purchase:Yes
I tried to call the help desk - got someone who could not understand me - kept tell me to downgrade - i was asking about download -
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sean, Social Media Team, April 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Kevin54k
from Augusta, GA
Verified Purchase:Yes
I've used the software for several years and that is one of its biggest advantages making it easy from year to years since it imports from your previous year's file. I don't like that it asks all the itemized questions even if you know you will take the standard deduction; I wish it would ask if you want to itemize or not or "don't know" if it is close for a person.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Brittany, Social Media Department, April 15, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock