Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2024 - Windows, Mac OS
Average customer rating
4.4
(130,380 Reviews)
Rating breakdown 130,380 reviews
5 Stars
86,914
4 Stars
24,023
3 Stars
8,405
2 Stars
4,444
1 Star
6,594
85%of customers recommend this product.
(
41,658 out of
48,888)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2024 - Windows, Mac OS
Posted by: wrd1
from Cincinnati, Ohio
Verified Purchase:Yes
I've been using for over 25 years and could not imagine the tax process without this software.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Lexington, TN
Verified Purchase:Yes
I have used H&R Block software for many years. It is incredibly easy to use, and very thorough in preparing my taxes. It automatically brings over all my information from the previous year, making the whole process very easy and quick.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
4
Encountered one glitch, but otherwise it was good
on April 15, 2025
Posted by: Anonymous
from Va
Verified Purchase:Yes
Worked well but I had issue with by-passing the soc/sec & railroad retiree box pop-up. I don't receive that sort of income but the program kept requesting I fill out those boxes. Eventually, I somehow got out of that loop but it took at least 45 frustrating minutes to get on the right track.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
4
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
3
Overall, good software, very poor help function
on April 15, 2025
Posted by: DocDoc2
Verified Purchase:Yes
Normally, my wife does the taxes, but she is sick so I did them. I found this package itself good, but encountered two technical issues. The first one (dealing with brokerage downloads) was easy to deal with. The second, triggered in adjustments and much later than the first (but probably as a result of the first issue) was in the IRA RMD with QCD, where the software insisted in going where it should not have gone. It took my wife (an accountant) looking at the IRS form, to figure out how to force an override in the software. On both issues, I found the 'Help' button totally unhelpful. Next year, if I do the taxes, I will know how to avoid these two quagmires, but I strongly suggest H&RB improve the Help feature.
Response from HRBlockBy Sean, Social Media Team, April 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dammon
from Tampa, FL
Verified Purchase:Yes
Have used this software for several years and it has always met my needs.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
3
Lacked any mention of hurricane disaster relief
on April 15, 2025
Posted by: Bayou763
from Cape Coral, Florida
Great step-by-step procedures for walking me through my taxes. Program did not import all info from previous tax year. Program did not address hurricane/disaster relief. I’ll now need to amend previously filed tax years to recover losses. That’s an important feature for folks in California (fires) and Florida/Gulf Coast (hurricanes)!
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Brittany, Social Media Department, April 15, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pittsburgh, PA
Verified Purchase:Yes
I have used this software for years, but it has always giving me a bit of difficulty since my income is reported on K-1's. I have trouble getting the data correctly posted to the states and it tells me to look at K-1 instructions which are no clearer in providing me with the proper place to put some of the money.
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Easy Erik
from Germantown, TN
Verified Purchase:Yes
I purchased online and was not able to use my discount/free offer. Not sure why? Could be that i had to activate/use from email. It was given last year to use this year but I probably should have spoken with someone as to how to use/activate. Can I try again for next year? Lat me know. Thanks. I've used you guys for over 20 years when it was originally Kiplinger Tax Cut. Still, in my humble opinion, the beat option out there with integration from other programs if so needed/desired.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock