Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(128,380 Reviews)
Rating breakdown 128,380 reviews
5 Stars
85,841
4 Stars
23,509
3 Stars
8,183
2 Stars
4,354
1 Star
6,493
85%of customers recommend this product.
(
40,482 out of
47,532)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Customer Rating
3
disappointing
on April 14, 2025
Posted by: cht216
from Charleston, SC
Type size of the font isf ar too small, especially for your older users.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Nick R plano
from Plano
Verified Purchase:Yes
Product is easier to use. The questionnaire makes things easy. You're allowed to review the tax forms if you'd like you process your own return. I got my state and federal refund within 10 days using the transmittal provided
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, April 15, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Jeff313
Verified Purchase:Yes
there seem to be a bug in the system. I was stuck with getting out of the system. I had simple taxes and it kept telling me that I needed to take care of an issue when I did not think I needed to. it finally took the issue.
Response from HRBlockBy Eva, Social Media Team, April 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Why was it harder this time?
on April 14, 2025
Posted by: The real Onsted
from Mesa Arizona
We had the same things to report this time as last year. Nothing changed for us. Same job, same house, basically same deductions. But this year there were some errors on the error report and it was difficult to figure out how to fix them.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Abbie- Social Media, April 15, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: BobP27
from Illinois
Verified Purchase:Yes
I've been using H&R Block tax software to prepare my taxes for several years now. It's always made filing my taxes easier
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Amy, Social Media Team, April 15, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Customer Rating
3
State Efile was very frustrating !!
on April 14, 2025
Posted by: glennl77
from Harrisburg, PA
I wanted to incorporate all my fed info into an easy state filing for PA.
I was guided thru all the menus and questions/forms.. it finished and passed all accuracy checks.
Then I went to efile it - which came at an additional cost...
Gave my payment info, then submitted, but was STOPPED by needing to add an attachment.
Why - thot the whole idea of e-fie was so no need for extra forms/scans.
At that point - the item needed was described in very cryptic terms and the program offered no help or suggestion, nor explained whether the form was obtainable from within the program or was external.
I was at a loss what it was requesting - shame on you for leaving a user in that "state" - pun intended !!
.
I was guided thru all the menus and questions/forms.. it finished and passed all accuracy checks.
Then I went to efile it - which came at an additional cost...
Gave my payment info, then submitted, but was STOPPED by needing to add an attachment.
Why - thot the whole idea of e-fie was so no need for extra forms/scans.
At that point - the item needed was described in very cryptic terms and the program offered no help or suggestion, nor explained whether the form was obtainable from within the program or was external.
I was at a loss what it was requesting - shame on you for leaving a user in that "state" - pun intended !!
.
Pros: Easy to import documents
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sean, Social Media Team, April 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from West Coast
Verified Purchase:Yes
Easy to use and and the electronic filing is fast.
Pros: Easy to prepare, Fast
Value
3
Response from HRBlockBy Amy, Social Media Team, April 15, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Posted by: 1lin
from St. Paul MN
Verified Purchase:Yes
Disappointed the program would not allow me to file 5 e-file federal with the duplex version. It allowed 3 but the 4th would not work.
Pros: Easy to prepare
I would recommend this to a friend!
Value
1
Response from HRBlockBy Sean, Social Media Team, April 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock