Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2024 - Windows, Mac OS
Average customer rating
4.4
(130,380 Reviews)
Rating breakdown 130,380 reviews
5 Stars
86,914
4 Stars
24,023
3 Stars
8,405
2 Stars
4,444
1 Star
6,594
85%of customers recommend this product.
(
41,658 out of
48,888)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2024 - Windows, Mac OS
Posted by: Chief5
Verified Purchase:Yes
Best thing I ever did taxwise about 25 years ago. It's easy to use and especially because the previous year's info can automatically be transferred to the current year process saving a great deal of data entry and improving accuracy.
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
Thank you for leaving a review, and for providing positive feedback on our software. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago
Verified Purchase:Yes
This is the 10th year I have used this software for my taxes. Always does a good job, easy to follow the intake workflow.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
Thank you for leaving a review, and for providing positive feedback on our software. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Posted by: 24 taxes
from Hutchinson KS
Verified Purchase:Yes
Always use this product , imports the previous year
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Abbie- Social Media, April 15, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
3
Gets the job done, but still has major issues
on April 14, 2025
Posted by: Minok1217
from Pacific Northwest
Doing it with a computer software package, the one thing one can expect, is that the process/math items are done correctly and conveniently by the software.
Not the case for H&R Deluxe - as it doesn't make the job easier for the user.
Case in point - two areas where my return caused a bunch of additional work at the 'submit to the IRS' end step. Fixing issues.
Donations - it is required that a street address for the charity MUST be filled in - well if that is the case - why not enforce that at the time of data entry?
Losses from theft - if you use the safe harbor method, the IRS apparently requires the return be MAILED IN - so why not make that clear at time of the software asking me for losses? I could choose not to file for the loss this year, or use an alternate method to be able to efile?
AGI from pior return year to 'sign' - this is part of the IRS efile, and here the IRS and H&R (and I suspect all software) fumbled the ball. The question is ambiguous - because it doesn't state precisely what is being asked for (and the IRS website also does't specify what is expected precisely). The input request is for the prior year AGI. However, if you filed an amendment to the prior return then your actual final AGI will possibly be different than the AGI on your initial 1040 filing - so what does H&R and the IRS want? Do they want your final prior year AGI ? Or do they want the prior year AGI you submitted on the initial 1040 filing? They are not always the same, and you have to guess.
Not the case for H&R Deluxe - as it doesn't make the job easier for the user.
Case in point - two areas where my return caused a bunch of additional work at the 'submit to the IRS' end step. Fixing issues.
Donations - it is required that a street address for the charity MUST be filled in - well if that is the case - why not enforce that at the time of data entry?
Losses from theft - if you use the safe harbor method, the IRS apparently requires the return be MAILED IN - so why not make that clear at time of the software asking me for losses? I could choose not to file for the loss this year, or use an alternate method to be able to efile?
AGI from pior return year to 'sign' - this is part of the IRS efile, and here the IRS and H&R (and I suspect all software) fumbled the ball. The question is ambiguous - because it doesn't state precisely what is being asked for (and the IRS website also does't specify what is expected precisely). The input request is for the prior year AGI. However, if you filed an amendment to the prior return then your actual final AGI will possibly be different than the AGI on your initial 1040 filing - so what does H&R and the IRS want? Do they want your final prior year AGI ? Or do they want the prior year AGI you submitted on the initial 1040 filing? They are not always the same, and you have to guess.
Pros: Easy to import documents, Fast
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: GrandmamaACG
from Atlanta, GA
Verified Purchase:Yes
I'm a very senior citizen. For years and years, I resisted buying software to do my taxes because I was determined that as an educated adult, I was smart enough to do them on my own. Three years ago, my son convinced me to buy H&R Block. After that first year, I was a total believer in this excellent product, and I don't know why it took me so long to try it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
Thank you for leaving a review, and for providing positive feedback on our software. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Posted by: KKTX
from Wisconsin
Verified Purchase:Yes
Overall the software is quite good, however, when I searched the help database for some information on subjects I was questioning it did not bring back relevant results. Ultimately, I got help via the chat function or by calling though. So all good!
Pros: Easy to import documents, Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Friendsville, PA
Verified Purchase:Yes
I've always enjoyed good success with H&R Block tax software and this year was a little less challenging and rewarding. I hope future years will be as rewarding.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Bob 328
Verified Purchase:Yes
Great except that your 1099 forms download with JP Morgan doesn’t work.
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock