Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(126,947 Reviews)
Rating breakdown 126,947 reviews
5 Stars
85,073
4 Stars
23,179
3 Stars
8,015
2 Stars
4,270
1 Star
6,410
85%of customers recommend this product.
(
39,653 out of
46,552)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: graywulf
from Green Valley, AZ
Verified Purchase:Yes
For the 2nd year in a row, the AZ State software in the "Deluxe" Software does not include AZ Form 352 Credit for Contributions to Qualifying Foster Care Charitable Organizations. The absence of this form would have resulted in my loss of a $1,000 AZ State tax credit. So I was forced to manually fill out all of my 2024 AZ State Income Tax forms and submit the forms by US Mail. Purchasing the state tax software was a complete waste of money. So much for the "Maximum refund guarantee"! And, requesting a refund from H&R Block requires a long, involved process that isn't worth the time to complete for a few dollars.
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 15, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: GDHnR
from Kansas
Verified Purchase:Yes
It's still ok to do my taxes with, since I've been using it for years, but the Software has a few glitches yet.
Some fairly basic, like switching the State deduction choice from Standard to Itemized when it shows that would be the better choice. Seems obvious, but I had to do that manually.
There are similar items with the Feds, that it seems the data is not being pulled and transferred correctly between locations. The Error check is very annoying, in that it keeps repeating the same request to change something. Think U R spending 2 much on Super Bowl Ads, vs software programmers!
The help line chat was non-existent, but it's probably not fair to try the weekend before due date!
But I stay with you, because you covered me the last time I was audited years ago. Thanks.
Some fairly basic, like switching the State deduction choice from Standard to Itemized when it shows that would be the better choice. Seems obvious, but I had to do that manually.
There are similar items with the Feds, that it seems the data is not being pulled and transferred correctly between locations. The Error check is very annoying, in that it keeps repeating the same request to change something. Think U R spending 2 much on Super Bowl Ads, vs software programmers!
The help line chat was non-existent, but it's probably not fair to try the weekend before due date!
But I stay with you, because you covered me the last time I was audited years ago. Thanks.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Frank Mchomes
Verified Purchase:Yes
Does an ok job, but just kind of an average product. I am sometimes asked for information that should be pulled from past returns that I have done with your software. Also, the state software also asks me for information that I have already provided for the federal software.
Cons: Doesn't maximize refund, Hard to import documents
Value
3
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Nickname987654321
Verified Purchase:Yes
The Fed Return went well. I took itemized but it did not carry over to the Kansas Return. Did the software give me a choice if so, I did not see it. I had to mail an amended return.
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Matt765
from Florida
Verified Purchase:Yes
Product doesn’t upgrade correctly, requires reinstall every time a new update is released by the IRS.
HRBlock part of lobbying consortium preventing simple, free, tax prep.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 15, 2025
We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from AL
Verified Purchase:Yes
Working with HR Block software is so much easier than trying to decipher the IRS often confusing language and forms Have relied on it for a number of years to make doing our taxes less of a hassle.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, April 14, 2025
Thank you for taking the time to rate your experience with us! Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: 15 years
from Goshen OH
Verified Purchase:Yes
I have used this software for over 10 years. Probably closer to 15. This year I had problems with the software that I have not had in the past. Plus my state and and school filings were rejected even though Block said nothing was wrong when I filed. After the rejection, wanted me to fix something that I could not so had to paper file. Up through my 2023 return, I would have given it 5 stars.
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: JerBIG
Verified Purchase:Yes
The way some questions are worded can lead to confusion.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock