Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(126,402 Reviews)
Rating breakdown 126,402 reviews
5 Stars
84,781
4 Stars
23,058
3 Stars
7,947
2 Stars
4,238
1 Star
6,378
85%of customers recommend this product.
(
39,352 out of
46,180)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Customer Rating
4
Limit the in program upsell; hack for rejections
on April 13, 2025
Posted by: lqprm
Verified Purchase:Yes
I used Turbo Tax for many years and I got tired of the constant upsell. My view is that I bought and paid for the software I wanted and didn't want to be pushed repeatedly to buy an upgrade. I notice that HR Block has added some upsell screens and I hope I don't have to find another software.
Generally I find the HR BLOCK software easy to use. This year I had a frustrating experience as the federal filing was rejected multiple times even though the pre-filled prior year AGI was correct. I gave up and started printing the return to file by mail. As the 40+ pages were printing, I came across an online post that entering 0 for the prior year AGI often cured this problem. I tried that and it worked. It would have been very helpful if the software suggested that after a couple of rejections.
Generally I find the HR BLOCK software easy to use. This year I had a frustrating experience as the federal filing was rejected multiple times even though the pre-filled prior year AGI was correct. I gave up and started printing the return to file by mail. As the 40+ pages were printing, I came across an online post that entering 0 for the prior year AGI often cured this problem. I tried that and it worked. It would have been very helpful if the software suggested that after a couple of rejections.
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Steve E 65
from Southern Illinois
Verified Purchase:Yes
I switched to H&R Block a few years ago and very glad I did
Perfect, No but pretty close
Easy to use and accurate
Perfect, No but pretty close
Easy to use and accurate
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Hi, thank you for taking the time to leave a review! We're delighted to hear that you had a positive experience with H&R Block. Your feedback is greatly appreciated, and we're thrilled that you enjoyed your visit. We look forward to welcoming you back soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago IL
Verified Purchase:Yes
I have used H&R Block for many years. I am happy with the software for its user-friendly interface and its accuracy. I have never had any problems with e-filing my returns and have never received a letter of correction from the IRS.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, April 14, 2025
Thank you for taking the time to rate your experience with us! Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Bluelightsmove
from Charlotte, NC
Verified Purchase:Yes
I've been using your tax software for over 20 years. It always gets the job done! Thanks!
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Amy, Social Media Team, April 14, 2025
Thank you for taking the time to rate your experience with us! Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Vic55
Verified Purchase:Yes
I was very disappointed when there wasn't anyone to help me when I encountered a problem..
Response from HRBlockBy Tra, Social Media Department, April 14, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: donotcontactme
from United States
Verified Purchase:Yes
Data security? Accurate calculation and accuracy assurance? Do you even know what those mean? Apparently not, from my experience.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Amy, Social Media Team, April 14, 2025
We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
H&R Block failed me for the first time in a decade
on April 13, 2025
Posted by: Jim0999
Verified Purchase:Yes
The software crashed constantly while entering crypto sales. It was slowing down as I entered more than 500 transactions. No import option that Turbo Tax could handle. After submitting my return, the app was unable to print my return and the local copy corrupted so I cannot open it anymore. Now I have to re-do everything again to be ready for next year
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Amy, Social Media Team, April 14, 2025
We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Nancy1501
from Waterloo Iowa
Verified Purchase:Yes
I have been using this product for about 20 years.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, April 14, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock