Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2024 - Windows, Mac OS
Average customer rating
4.4
(130,380 Reviews)
Rating breakdown 130,380 reviews
5 Stars
86,914
4 Stars
24,023
3 Stars
8,405
2 Stars
4,444
1 Star
6,594
85%of customers recommend this product.
(
41,658 out of
48,888)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2024 - Windows, Mac OS
Posted by: Jim unhappy
from Ohio
Verified Purchase:Yes
Your free filing works good if you are getting a refund. I had to pay in and adding insult to injury you you want to charge me a percentage to pay Electronicly. I will no longer use your software.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 15, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Older than dirt2
Verified Purchase:Yes
I've been using your program since it came out. This is the first year I had a required IRA withdrawal that I donated to a non-profit charity. I wish the steps would have been clearer as I'm not sure it was done correctly.
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Hi, thank you for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic visit. Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: C146
from MA
Verified Purchase:Yes
There is a confusing error in the software where it asks about RMD to see if you've taken enough. I did take enough but the form somehow showed I had excess accumulations, which is false. I had to search for this problem in online chat groups to find this was a known error, not corrected as of 4/9/25, and the way to deal with it was to delete the form. Luckily, I caught it so it wasn't flagged by the IRS.
Also, the MA entry for pre-taxed retirement contributions is not explicit and it's easy to forget to add in the current year's RMD.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Asiya, Social Media Department, April 13, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TMMC
Verified Purchase:Yes
It did not work right several times-didn’t adjust what we owed so we could see differences depending on our HSA and IRA contribution, figured our school tax wrong and then fixed it and then wouldn’t let me input dates of residency c accurately and I ended up not being able to file state because of program errors.
Value
4
Response from HRBlockBy Tra, Social Media Department, April 14, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Alfred256
from Glenford New York
Verified Purchase:Yes
I have beenusing H&R Block for many years and I think it is a great product!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: SFMS34
from Wisconsin
Verified Purchase:Yes
Bugs in the software this year. Hard to get past the accuracy check as fields weren’t being accepted.
Value
3
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rutman
from WI
Verified Purchase:Yes
I have used for the last two years it has worked great
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Central Massachusetts
Verified Purchase:Yes
This is the only tax software that I have used for over twenty years
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock