Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(126,230 Reviews)
Rating breakdown 126,230 reviews
5 Stars
84,701
4 Stars
23,012
3 Stars
7,917
2 Stars
4,232
1 Star
6,368
85%of customers recommend this product.
(
39,263 out of
46,074)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Customer Rating
3
Add information on 529->Roth IRA rollovers
on April 6, 2025
Posted by: Aloke
Your software had no information on including 529 -> Roth IRA direct rollovers. Please add this.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: donn57
from Arizona
Verified Purchase:Yes
Been using it for a few years now. My taxes are not very complicated and it fits my needs.
Did find a minor flaw in Arizona state tax this year. In the final 2024 accuracy check, it refers me to a potential problem and an incorrect line number in a form (I verified this by going to the Actual Arizona state form and instructions for the correct info). In other words, I was getting a false positive for a non-issue.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Lakeville, MN
Verified Purchase:Yes
Your verification messages are very confusing. You provide no help in telling me what is wrong and what I have to do to get rid of the messages. Example is I’m 62, but have NO 1099-R, but your program continues to believe I have social security income. Called support, but they couldn’t figure it out. I’ve used your program for 10 years and this could be my last.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MSC77
from PA
Verified Purchase:Yes
I have used HR Block software since 2020.The federal return works well enough for me, however I have done my own taxes since I first needed to file some decades ago. If I were new to this, I would be more concerned about the lack of context-sensitive help.
The PA state efile has failed for the last 3 years, for 3 different reasons. I was forced to print and mail a paper return the last two years, and am white-knuckling it down to this year's deadline to see if a software fix comes through or I help keep the Post Office in business.
Pros: Easy to import documents
Value
4
Response from HRBlockBy Brittany, Social Media Department, April 6, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
very user friendly and easy to use
on April 6, 2025
Posted by: Grandpa the Great
from Andover
I have been using H&R Block tax software for many years and quite frankly it is the only way to go.
Pros: Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 8, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Works fine, some bugs, endless price fluctuation
on April 6, 2025
Posted by: Anonymous
from New Jersey
Verified Purchase:Yes
Has some issues with unchecking things you don't want or need on your taxes. The program insists on asking you about things or forms that don't apply. At no point in the taxes I prepared was a mention of Social Security payments received. Why? Because none were received. Yet, the program kept asking to complete a form that didn't apply when it did the "Issues and Problems" check before submitting. This wasn't a problem last year. Also, you folks send endless emails with wonderful price deals..."Save 15%, Save 20%, Buy and Download now." In following weeks I received other offers for the same software at either higher or lower prices than were offered during the "Sales." Why the games with pricing?
Pros: Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Dept-Abbie, April 8, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: dwsmith
from Plano, TX
Verified Purchase:Yes
I have used this software for many years, dating back to the old "TaxCut" days. I generally have a very positive experience with the program, and no issues, but this year was different. Upon my initial download, it wanted to download an update. This is normal in my experience. However, it downloaded the update and then wouldn't bring up any windows. I had to restart it about a dozen times, including a few force-quits, to get it to successfully update and come up and let me enter my taxes. Then, a few days later when I was ready to submit my return, it insisted on another update before it could transmit my efile. Again, I had to start and quit and force-quit the program over and over without it being able to successfully apply the update. I eventually had to go back to the original download link and download a new copy--which apparently was the latest version because it didn't have to take an update. Fortunately, I had backed up my .t24 file and was able to pick up where I left off. This year was the worst experience I've ever had with this product.
Pros: Easy to prepare, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 9, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: its a me
from colorado
Verified Purchase:Yes
Mostly everything worked great. But I paid for tax software to import my investment account one of them is with webull. I could not find a why to import webull it was frustrating to have to put it all in manually even though I paid for a service that was supposed to do it.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Dept-Abbie, April 8, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock