Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(126,066 Reviews)
Rating breakdown 126,066 reviews
5 Stars
84,603
4 Stars
22,980
3 Stars
7,899
2 Stars
4,221
1 Star
6,363
85%of customers recommend this product.
(
39,163 out of
45,959)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: JuJu490
Verified Purchase:Yes
probably similar to other tax software.. some things are still hard to understand, like it told me i may need to do the unincorporated business tax return, when i looked it up it turned I did have to do that because my business income was too low.
Pros: Easy to import documents
Cons: Time consuming
Value
3
Response from HRBlockBy Social Media Dept-Abbie, April 8, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: No fees
from KC
Verified Purchase:Yes
I’ve used your software for many years but that most likely change next year. Federal and State filing should be FREE. It’s just sent electronically for gawd sakes.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Tra, Social Media Department, April 7, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: robc68
from Newburgh, IN
Verified Purchase:Yes
I had several problems this year that I never had in the past. The software would never update automatically, I had to go online and download the updater manually every time. When I got to the state portion, I couldn’t use it because it was trying to make me pay even though I bought the Deluxe + State version. I had to call support to resolve it. Then when I filed, somehow my IRS PIN from last year was in the field and it was rejected. So I reopened my return and changed the PIN to the current one and sent it again. Rejected again because even though I just entered the correct PIN, it sent the old one again. So I opened the return again, filled out the PIN. Then quit and saved. That seemed to make it stick and the third submission was accepted.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for taking time to provide feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: CharmerDale
from Tillamook, OR
Verified Purchase:Yes
I am very disappointed! I have used your tax software for 20 years and this is the worst I have ever used!
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
5
Great instructions
on April 6, 2025
Posted by: SubBubba
from San Diego, CA
As usual, the procedure went smoothly. My only problem was the limited number of lines to record charitable donations. I had to combine several into groups. Suggest providing options to add lines as needed.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: thask911
from Fort Oglethorpe GA
Verified Purchase:Yes
very easy to use. finds mistakes and is very helpful.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 6, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from usa
Verified Purchase:Yes
The product version did not include one state return. I did not realize and was not happy about that since, in the past a state return was included without additional purchase fee.
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for taking time to provide feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: TheSchlaf
from Bloomington, IN
Verified Purchase:Yes
The H&R block tax software made filing my federal return easy. It also helps a lot with the Indiana state return that is a nightmare on paper.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 6, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock