I like the program and have used it for years. However, I do not like the fact that I can't get real answers when I have a question. I got a suggestion that maybe I should delete my info and restart my return. Then they had the nerve to ask if I had any other questions.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
I really like the software setup that prohibits you from moving forward if something is not correct. The interview that walks you through the tax preparation process is excellent.
Response from HRBlockBy Kira, Social Media Team, April 2, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
I have used H&R many years and am completely satisfied
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
I’ve been a customer for over ten years. Software getting better but still needs work. Search function ok but needs to be able to find things better like “driver license” not found. This is where you type in dl number to file. I skipped over that to get it later but then had to rewind whole interview to get back there what a pain!!! Search won’t find that bookmarked spot
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.