Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(126,066 Reviews)
Rating breakdown 126,066 reviews
5 Stars
84,603
4 Stars
22,980
3 Stars
7,899
2 Stars
4,221
1 Star
6,363
85%of customers recommend this product.
(
39,163 out of
45,959)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: DougS64
from Charlotte, NC
Verified Purchase:Yes
Good interview, always finds the most tax efficient items.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Unsolved
from Wis
Verified Purchase:Yes
I have used Block software for years. This year it said I had a "clean" return -- no issues. I e-filed only to be rejected because my 5-digit pin "signature" didn't match IRS files. The IRS pin I was mailed had 6 digits. The software was truncating the IRS pin even though it was entered elsewhere in the return prep process. I called Block help number and explained my problem. I was repeatedly put on hold for 15 minutes at a time as the receptionist "checked with my team." Multiple fixes were tried over an hour on the phone. Nothing worked. I then had to spend several hours printing 30+ pages of returns, attaching documents, etc. and mailing. A refund days will now take months. A pretty basic software flaw found Block team unaware and unable to solve.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dsump
from Ohio
Verified Purchase:Yes
I have been using this software fr over 10yrs this year it calculated my school district tax at the wrong rate
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 2, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Louisiana
Verified Purchase:Yes
I've used H&R Block Software for a few years now for my tax returns, works well easy to use.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 2, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Woo1
from McDonough, GA
Verified Purchase:Yes
It is simple to use and file both Federal and State. I have been using it for over 25 years.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DetroitBrian
from US
Verified Purchase:Yes
First time in years that the software has confused me over REIT dividends. I count on the software for clarity; not this year.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Milwaukee, WI
Verified Purchase:Yes
Not enough information was carried over from the previous year and not enough information flowed through the return - too much manual entry.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Bill1040
from Nc
Verified Purchase:Yes
Product worked fine but very disappointed with business aspects. I’m a repeat customer. I started getting discount offers if I filed very early in Jan. Well nobody gets bank and broker statements that early. Then they could not recognize me, so I paid full price - within hours they offer 30% off. Very poor customer relations.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock