Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(126,066 Reviews)
Rating breakdown 126,066 reviews
5 Stars
84,603
4 Stars
22,980
3 Stars
7,899
2 Stars
4,221
1 Star
6,363
85%of customers recommend this product.
(
39,163 out of
45,959)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: BobTEL
from Missouri
Verified Purchase:Yes
This is a great product for doing my taxes. Easy to follow and it imports my information from last year.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for taking time to rate us! We're pleased to see that you had a great experience. Your high rating is greatly appreciated, and we're thankful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wallingford, CT
Verified Purchase:Yes
I find this product very easy to use, especially when my previous year's info is imported to the current.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, April 1, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Golem
Verified Purchase:Yes
Been utilizing it for at least a decade. Occasionally had a software glitch, but it was always my misuse, and corrected with a phone call to the help number. After first use, your information is promulgated into future year’s returns saving time and effort. I can recommend it for seniors and people with simple returns.
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: CeeBre
from Phila suburbs
Verified Purchase:Yes
Overall I had a good experience. But it was distressing to get a message to update the federal form on March 27 just as I was about to submit my federal and state returns. I had just applied another update earlier in the month but why was there an update this late? I have used this app for at least the past ten years and have never encountered anything like this!
Pros: Easy to prepare
Value
4
Response from HRBlockBy Sean, Social Media Team, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Software - OK. Could be more intuitive to use.
on March 31, 2025
Posted by: NONE99999999999
Verified Purchase:Yes
Pricing is questionable. When originally offered, 2 years ago, one could purchase a state product with the Federal, but when it was time to download the software, it said I did not have the state software (even though I was charged for it) and I had to repurchase it separately at a higher cost. Succeeding years, I have not purchased both at the same time for fear of the same happening again. AND, curenlty, the cost of purchasing the state separately is higher than buying the federal.
Cons: Time consuming
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sean, Social Media Team, April 1, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
3
less intuitive and user friendly than the past ver
on March 31, 2025
Posted by: Anonymous
from Escondido California
Verified Purchase:Yes
This year's version was more difficult to navigate than in the past and I have been a faithful user for decades
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: D2025
from Washington state
Verified Purchase:Yes
Ultimately, I completed my taxes that included some relatively simple inheritance items. The review prior to submission identified the need to fill out an extra form based on an answer but didn't go to an interview for that form. The problem was terminology used is confusing. I changed the answer and that removed the issue.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
FEDERAL STRAIGHT FORWARD. STATE A LITTLE COMPLEX
on March 31, 2025
Posted by: PRDWVU
from ALLENTOWN PA
Verified Purchase:Yes
federal taxes were easy to follow. State tax did not classify some 1099's as interest. I had to keep reading instructions to classify as interest.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock