Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(125,373 Reviews)
Rating breakdown 125,373 reviews
5 Stars
84,236
4 Stars
22,812
3 Stars
7,809
2 Stars
4,182
1 Star
6,334
85%of customers recommend this product.
(
38,741 out of
45,467)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Customer Rating
3
Ok for a very simple return. Calls itself “Deluxe”
on March 30, 2025
Posted by: JMBe
from Illinois
Verified Purchase:Yes
Price was right and included a free US return. There was a charge for a state return even though Illinois has their own free internet return. The help feature was no help, could not answer a question about Grantor Trust letters. Kept responding that it was an IRS letter.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sean, Social Media Team, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Robby999
from San Jose, Ca
Verified Purchase:Yes
I've been using H&R for my taxes for years, am a big fan. This year the accuracy review flagged a Data Verification because I am over 62 but didn't report about Social Security income. It doesn't let me clear the data verification right there by overtyping a zero in line C. The Data Verification doesn't seem to prevent me from e-filing, but it would be nice be able to clear it.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Reach
from Maryland
Verified Purchase:Yes
I have been using H&R Block for several years for my Federal and State tax returns. I like the software that has made my tax filing time easier and faster.
Pros: Easy to import documents, Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Gunnison CO
Verified Purchase:Yes
I found the software easy to follow and use. My only complaint is that it is advertised as including one free state. When you finalize your returns you have to pay to e-file the state.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 1, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Russf507
Verified Purchase:Yes
Have used this app before and like it but you could do a much better job of advising about the IP code rejection code FD-32-IND-181-01. For example, you say "If you are unable to find your IP PIN, go to learn more". I had to log into my IRS.GOV page to find my current code for the 2024 return, but it took me a while to figure this out.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 1, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
4
Double charge to submit state form. Need to refund
on March 30, 2025
Posted by: Nan25
from Ohio
Verified Purchase:Yes
At time to submit my tax form to the state and pay, the program asked for my credit card information and made the charge; next it updated the Block program and then made me input my credit card to pay to submit the form to state. My credit card shows 2 charges but I only submitted one form.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: PPett
from Aurora, MO
Verified Purchase:Yes
I have used H&R Block tax software for a few years to date and have had no problems in using it. I've had to do some research on specific situations but were quickly resolved.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from TX
Verified Purchase:Yes
What I have been experiencing using the H&R Block is easy to use. We can upload the file from the 3rd party such as bank and or financial institution
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock