Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(125,373 Reviews)
Rating breakdown 125,373 reviews
5 Stars
84,236
4 Stars
22,812
3 Stars
7,809
2 Stars
4,182
1 Star
6,334
85%of customers recommend this product.
(
38,741 out of
45,467)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Customer Rating
5
Never fails
on March 30, 2025
Posted by: Susan V
Again, for the umpteenth year, I have used H & R for my tax returns, and again, it never fails.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 31, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
It’s a program that needs some work - def not TTax
on March 30, 2025
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
I really, really wanted to like this program, but it is a significant 2nd place to Turbo Tax. The interview questions and program flow is not as user friendly as the big brother. The absolute broken area that needs to be fixed s when you have dividend income that is exempt from state tax and the operator s required to enter a percentage of US treasury obligations. When you have a combined 1099R and this program says you MUST manually create a new 1099R form for every equity/position is false information and IMPOSSIBLE to do. HR Block gets an “F” in this area. They need to look at how their big brother does it, and copy them. Outside of this area, I’d rate the overall experience as “D+” … I won’t be using this program next year even though it’s cheaper than the alternative nor would I recommend it to friends or family. HR&B, you can do much better!
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sean, Social Media Team, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bentriderken
from Cincinnati Ohio
Verified Purchase:Yes
Generally good and met my needs. My main criticism is that I still couldn't paste any information into it. That was particularly annoying when trying to enter strong passwords. Same problem as last year.
Pros: Easy to prepare
Cons: Hard to import documents
Value
5
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Tanned2000
Verified Purchase:Yes
I have used it for several years and am very happy with it.
Response from HRBlockBy Amy, Social Media Team, March 31, 2025
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Posted by: Ltcj
Verified Purchase:Yes
Had a difficult time finding software at a good price. Some confusing areas of dividends and sale of stocks. Don't like having to pay to file my state. Like the interview method of input.
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Allentown, Pa
Verified Purchase:Yes
I've used HR BLOCK for many years. Its always been a great help for me to get my Tax Return done and I'll continue to use it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Amy, Social Media Team, March 31, 2025
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Posted by: Jbhates it
from Virginia
Verified Purchase:Yes
Biggest mistake switching from turbo tax to h@r block deluxe 1. It not easy to download last years turbo tax like the box says.2 limited amount of lines to add chartible deductions.3 grossly overcharged me to submit taxes,4 no human help available except chat option that is no help whatsoever. Stick to turbo tax or you will regret it!
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sean, Social Media Team, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Cucha
from Austin, TX
Verified Purchase:Yes
It was very easy to navigate. The main categories were excellent.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Amy, Social Media Team, March 31, 2025
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock