Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(124,295 Reviews)
Rating breakdown 124,295 reviews
5 Stars
83,614
4 Stars
22,548
3 Stars
7,705
2 Stars
4,131
1 Star
6,297
85%of customers recommend this product.
(
38,068 out of
44,718)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: 24bob
Verified Purchase:Yes
3/19 CASE# 23913006 Saved returns did not show on the main home page. When I stop work, I save and quit application. When I open application again later, the saved return did not show up on the home page of application to continue work. I have to click BROWSE and it takes me to MT DOCUMENTS file and there I click on it to open return.....
Pros: Easy to prepare
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, March 29, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JoeyCoco
Verified Purchase:Yes
I was very disappointed this year because the software would not accept a Federal ID# on one of my 1099s which I confirmed two different ways that it was correct. In the end it said to print and mail. The thing I was really trying to avoid.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: US15YRCustomer
from Minnesota
Verified Purchase:Yes
This year's H&R Block software was the worst. I have used H&R software for over 15 years. This was the last time.
It has become less and less intuitive and transparent over the years.
This year it couldn't handle simple stock contribution to a donor advised fund. This precluded electronic filing (IRS rejected the filing return).
The "help" was useless.
It has become less and less intuitive and transparent over the years.
This year it couldn't handle simple stock contribution to a donor advised fund. This precluded electronic filing (IRS rejected the filing return).
The "help" was useless.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Team, March 29, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Upstater 2025
from NY
Verified Purchase:Yes
This year's version had a lot of bugs in it. 1. Every time I opened the program, it told me I needed to update both fed and state versions, but neither of these would download and install. I had to go to the HRB website to download the files. And, even after doing the update, the program continued to tell me I needed to update. And when I tried to submit my return, the program refused to do it - until I downloaded the exact same update files and installed them AGAIN. 2. Also, there are errors in the software for NYS. For years, I input the correct numbers in the right places - but the software always forbids the data entry - so there is NO WAY I can use your program to file my state taxes. 3. The interview mode is nice, but the correlation between what numbers I put in there and where they end up is a mystery. To get my investment data correct, I have to go to the individual forms and insert the numbers there. Sure be nice if there was a direct correlation between the interview and the form output. One reason I buy tax software is so that I don't have to go through every form to figure out which one to use. HRB has been failing me on this for years.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Team, March 29, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Competent If Your Returns Aren't Too Complicated
on March 29, 2025
Posted by: Anonymous
from California
Verified Purchase:Yes
HR Block software does a good job holding the user's hand through most of the process. There are two areas where the software lets go of your hand. These areas need improvement: (1) REVIEW Stage. It informs the user of issues that require attention but is VERY weak on helping the user on HOW to fix it. This is a source of frustration for me every year I have used HR Block software. (2) There is NO help with Schedule K-1's (limited partnerships). The software assumes the user knows what to do with them.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Sidly
from Lakewood, WA
Verified Purchase:Yes
Easy to use; copied data from last year's return even though it was on Turbo Tax, saving me time and effort.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 29, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Sierra Tango
from Hiawassee GA
Verified Purchase:Yes
I have been using HR Block tax app for years and it has been easy and quick.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 29, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Hughes25
from Charlotte NC
Verified Purchase:Yes
I bought the deluxe + state software and am having issues. It is not updating and I purchased NC State and it has not downloaded on my computer. I am very disappointed this year and will probably not use this again. The sad part is I have always used your software since I been doing my taxes and between last year and this year it has not been good. I called your support and they are sending me a link to update the software. I hope that it works.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 1, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock