Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(123,642 Reviews)
Rating breakdown 123,642 reviews
5 Stars
83,242
4 Stars
22,375
3 Stars
7,638
2 Stars
4,110
1 Star
6,277
85%of customers recommend this product.
(
37,665 out of
44,264)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: Russ W4
Verified Purchase:Yes
Easy to use works great. Have use for several years.
Response from HRBlockBy Kira, Social Media Team, March 27, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DaveNaptown
from Annapolis,MD
Verified Purchase:Yes
First time doing my taxes on my own and thought the software was awesome. Walked you right through the whole process.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: wsr1367
from Xenia, Ohio
Verified Purchase:Yes
I have used H&R Block Deluxe software for 16 years now. It is excellent software, accurate, and great support. I would recommend this to all with no reserve.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Dj69
from Chicago
Verified Purchase:Yes
For the first time in years, I needed to talk to someone regarding questions I had. It was fast and easy to get my answers.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Kira, Social Media Team, March 27, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
You developers need to fix the IRS IP PIN issue
on March 27, 2025
Posted by: Issue round 2
from Virginia
Verified Purchase:Yes
This product still has the same issue that I brought up in the 2023 software. When you are prepared to file your taxes, an IRS IP PIN is required. At no point in the automated (wizard) input of data does the process ask for your IRS IP PIN. If you don't know to input on the form, your submission will be declined. I brought this up last year and the issue still hasn't been fixed. When I call your support team this week, I gave the specialist the case number from last ear (19986715) and there has been no action to resolve the issue. You need to get a better process in place to address these irritating issues. It should be a very simple fix.
Pros: Easy to import documents
Cons: Time consuming
Value
3
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Akron Ohio
Verified Purchase:Yes
For the last 3 years I have had trouble getting my returns transmitted to the irs and state. I always have to take down my firewall! The previous 8 years using HRBlock at home no problems. Some good features I like the sidebar on the left telling how to get more information on the page I’m on.
Pros: Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, March 27, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: RDtax
from Houston, TX
Verified Purchase:Yes
The use of your program seems to have worked fine but I sent my check to IRS Charlotte as indicated on March 19 by Certified Mail, Tracking and requiring a Return Receipt. As of today March 27, USPS Tracking is showing that it has not reached its destination after 8 days. Is there any help you can provide)
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Gizmo96
from Kalamazoo, MI
Verified Purchase:Yes
Been a regular customer for years. The software works and is easy to understand.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock