Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(123,642 Reviews)
Rating breakdown 123,642 reviews
5 Stars
83,242
4 Stars
22,375
3 Stars
7,638
2 Stars
4,110
1 Star
6,277
85%of customers recommend this product.
(
37,665 out of
44,264)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Customer Rating
2
Good but didn’t carry forward Cap Gain Losses
on March 27, 2025
Posted by: Mitchell K
from MA
Overall the product is good and I used it now for approx 5 yrs. The federal return automatically carried forward short and long term losses but the state (MA) did not. I could have easily missed this if I hadn’t compared my return to last year’s. They guarantee “maximum return” and I needed to pay extra for the state. So this feature should be fixed. Would have rated the software 4 stars if not for this issue.
Cons: Doesn't maximize refund
Value
4
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Badger224
from Wisconsin
Verified Purchase:Yes
I always find the program a little lacking when it comes to investment income from mutual funds as well as dealing with the state software.
Pros: Easy to import documents
Value
3
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: GunFixr 4570
from Alabama
Verified Purchase:Yes
I've been doing my taxes for many years, using another tax program, So wanting to try a different program, sadly, on my part, thinking/assuming that all of todays tax programs would not be confusing but would be more helpful instead of having folks guessing on what the program is trying to say. When the "need to correct/fix" window pops up, there should be a direct link to the spot where the issue lies. And NOT having to wade through every past step, hunting down the issue! I do NOT have the time to retrace EVERY single step back to the issue. An link/tab should take you to THE exact spot needing to be fixed. Then to top it off, to have the program play ping-pong with you, when you click on the tab.... going back and forth from the correct/fix window to explanation page! NO, no more, it was stupid on my part!!!!
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
I am pleased with the ease with which I could complete my Federal and this two state returns. I am a Maryland resident and needed to also file a non resident Virginia return. The reason for the rating of 3 instead of higher is that the software would not allow me to file either state return electronically. With Maryland it was the fact that my return needed form 502CR because of the Virginia tax credit but I also had a Community Investment Credit showing on 502 CR which the software said necessitated filing a paper return. For Virginia the problem the fact that I had credit that was accounted for on Schedule CR which the software said necessitated filing a paper return.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: mjg48
from Columbus, Georgia
Verified Purchase:Yes
Been using H&R Block Deluxe Software for many years. Switched from TurboTax and never looked back. Great package and answers all my questions.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Kira, Social Media Team, March 27, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Arthurpup
from Up state NY
Verified Purchase:Yes
I have been using HR Block software for many years. Instructions can be confusing, especially related to investment income and multistate income. HR Block software is much easier to use than a paper 1040 form.
Pros: Maximizes refund, Fast
Cons: Hard to prepare
Value
4
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: cablecarcityguy
from Virginia Beach, VA
Verified Purchase:Yes
Straight forward preparation and clear questioning throughout entry process. Ability to import both previous year H&R Block files and Dbase accounting files reduces time.
Pros: Easy to prepare, Easy to import documents
Value
4
Response from HRBlockBy Kira, Social Media Team, March 27, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MD
Verified Purchase:Yes
easy to use -- no big hassle -- using for 3 years now.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock