Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(123,244 Reviews)
Rating breakdown 123,244 reviews
5 Stars
83,013
4 Stars
22,286
3 Stars
7,593
2 Stars
4,089
1 Star
6,263
85%of customers recommend this product.
(
37,439 out of
44,003)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from Pea Ridge, Arkansas
Verified Purchase:Yes
The software changed in its treatmemt of an issue that recurs each year on our taxes.
The software made an error, which I contacted Block about, I do not think there was a resolution, but I no longer required that particular form so it did not affect me.
The software made an error, which I contacted Block about, I do not think there was a resolution, but I no longer required that particular form so it did not affect me.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from AZ
Verified Purchase:Yes
It's so easy to use, just plug in the data and submit.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: K3EYJ
Verified Purchase:Yes
I had difficulty the installation process, I remember having similar problems with the installation and download process last year.
When nearing the end I could not save it to my desktop and twice I lost everything ad had to start
all over again.
I think I'll try Turbo Tax next year.
When nearing the end I could not save it to my desktop and twice I lost everything ad had to start
all over again.
I think I'll try Turbo Tax next year.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ashburn, VA
Verified Purchase:Yes
Great software for the price. It is not as intuitive as Turbo Tax, but once you learn it does the job.
Pros: Maximizes refund, Easy to import documents
Value
5
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Thank you for your kind words! We're thrilled to hear that you had a great experience at H&R Block. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Prescott, AZ
Verified Purchase:Yes
I've used the Block program for several years although there are mistakes & ambiguities for the AZ. return. I rate the AZ program 1.5 (i.e. below 2) because:
* Exclusion for US gov't pension: Instructions say to enter the amount of the pension. This amount is changed to $3,100 which is WRONG! AZ limits the exclusion to $2,500. Why do you give the wrong amount? THIS IS A MAJOR PROBLEM WITH THE BLOCK AZ TAX PROGRAM!
* Other Arizona Credits
We have made donations to the Schoolyard Habitat Program to local schools for the several years but the "Learn More" instructions seemed not to apply. Hence we missed the nonrefundable credit and now must file amended returns. I caught the error for 2021 just before mailing return. When I revised the tax return in order to file an amended return, the software would not reduce the deductions by the amount of the credit.
THIS IS A MAJOR PROBLEM WITH THE BLOCK AZ TAX PROGRAM!
We have made donations to the Schoolyard Habitat Program to local schools for the several years but the "Learn More" instructions seemed not to apply. Hence we missed the nonrefundable credit and now must file amended returns. I caught the error for 2021 just before mailing return. When I revised the tax return in order to file an amended return, the software would not reduce the deductions by the amount of the credit.
THIS IS A MAJOR PROBLEM WITH THE BLOCK AZ TAX PROGRAM!
* Claim Exemption for Someone Age 65 or Older
This should make it clear that the exemption is for additional elderly persons, not the taxpayers.
This should make it clear that the exemption is for additional elderly persons, not the taxpayers.
* Printing AZ tax forms: On the form, pages 4 of 6 and 5 of 6 did not print. Apparently these pages were not necessary. If so, why say there are 6 pages?
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Eva, Social Media Team, March 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mangolover
Verified Purchase:Yes
I've used H&R Block software every year for probably 10 years. I find it is very user friendly and very complete.
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hi, thank you for leaving a review! We're happy to hear that you had a great experience. Your satisfaction is our goal, and we're grateful for your business. Thank you for your valuable feedback, and we look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Santa Rosa CA
Verified Purchase:Yes
I've been using H&R software for many years. It is easy to use and I believe provides me with the best refunds possible.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Generally very good but importing from Schwab could be better. For TD Ameritrade the program sends you to a general Schwab website for help which doesn’t actually exist. For closed Schwab accounts you have to type in all data manually. And for the corrections at the end it just sends you to a place without explaining why.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock