Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(123,380 Reviews)
Rating breakdown 123,380 reviews
5 Stars
83,084
4 Stars
22,317
3 Stars
7,608
2 Stars
4,099
1 Star
6,272
85%of customers recommend this product.
(
37,513 out of
44,091)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Customer Rating
4
Good software, but don't rely on the help features
on March 19, 2025
Posted by: GRB42
from Warren, Ohio
Verified Purchase:Yes
Have used Block software since 2018. Sadly I had a few issues with the 2024 version. Tried on-line help and tried to use chat. Both gave me the wrong answer. Eventually I figured out the error in the software on my own (ironically after a search of help on Turbo Tax.) Block software is good. I would recommend it and probably will be a customer next year. Just disappointed that the quality control and testing of the software has declined.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: SolarEclpse
from Pacific Northwest
Verified Purchase:Yes
It works and I can only hope that I did everything correctly.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: csminmd
from Eastern shore of Maryland
Verified Purchase:Yes
Have bought this for last 10+ years. Had used TurboTax but they kept raising the price.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Highrider
Verified Purchase:Yes
The software has an easy menu to follow, makes what seems difficult a lot easier to sort and report
Response from HRBlockBy Asiya, Social Media Department, March 20, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Lu50
from Illinois
Verified Purchase:Yes
I have been using your product for several years. It's so easy to use. And so accurate. Thank you.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 20, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Spring, TX
Verified Purchase:Yes
I have using H&R Block Tax Return Program for years without any issues. It is easy to use, it is user friendly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Value
5
Response from HRBlockBy Sean, Social Media Team, March 20, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Rocklin, CA
Verified Purchase:Yes
I have used the product for years. It continues to give me a timely and effective return, both Federal and for California.
From my experience when I first used it, I would suggest that it have an introductory page declaring its plan for which sections would be done in which order and what documents that section would need.
From my experience when I first used it, I would suggest that it have an introductory page declaring its plan for which sections would be done in which order and what documents that section would need.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, March 20, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Douglas 4 7
Verified Purchase:Yes
It's fine when using the step-by-step process. However, it's difficult to go back to lines to figure out how they were calculated.
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock