Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(123,244 Reviews)
Rating breakdown 123,244 reviews
5 Stars
83,013
4 Stars
22,286
3 Stars
7,593
2 Stars
4,089
1 Star
6,263
85%of customers recommend this product.
(
37,439 out of
44,003)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: SJD Taxes
from 98052
Verified Purchase:Yes
Have used H&R Block software since 2006 and have usually been satisfied with the service.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Amy, Social Media Team, March 19, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Jerry 12345
Verified Purchase:Yes
There are still screens asking questions I have no clue how to answer.
Pros: Easy to import documents
Value
3
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jsaye
Verified Purchase:Yes
This is a simple way to get your taxes done accurately every time
Response from HRBlockBy Eva, Social Media Team, March 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mono19
from Minnesota
Verified Purchase:Yes
I was frustrated this year with the program because it would not let me efile my state taxes like I have for many years
No, I would not recommend this to a friend.
Response from HRBlockBy Amy, Social Media Team, March 19, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: coho
from Minnesota
Verified Purchase:Yes
Have used this and other tax preparations programs, this one is preferred.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bill Brooklyn
Verified Purchase:Yes
Have been using H&R Block software for decades. The prompts and interface are so good. Definitely recommend especially for home owners.
I would recommend this to a friend!
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Smiley_squared
from Dayton, OH
Verified Purchase:Yes
As always, easy to use and very easy to navigate. You don't have to sequentially complete the submission. As data comes in, it's easy to move around to different parts of the submission to complete the data entry. My only "complaint" is that info and the compliance check will refer the user to IRS forms/documents that are not included in the software. I have to go to the IRS website to read those documents.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Amy, Social Media Team, March 19, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
3
Federal program is good, state program is not
on March 19, 2025
Posted by: LindaCA
from Los Angeles, CA
Be careful when using the state program! For my state, CA, social security income and home mortgage interest are treated differently from the federal government. I entered all of the information into the federal program, following the prompts. When I did my state return, the H&R Block program automatically deducted the social security income to minimize my required tax. However, the program completely ignored a similar adjustment that it needed to make regarding home mortgage interest. In order to deduct home mortgage interest on your state return, you have to find a checkbox buried in the middle of a long list of possible deductions. I didn't know to look for this last year and lost over $1200 because I didn't check that box and re-enter the information that I had already provided for my federal return. I wasn't looking for it because I had no reason to believe that the program wouldn't automatically apply the correct deduction, as that is what it did for social security income.
Pros: Easy to import documents, Fast
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock