Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(123,008 Reviews)
Rating breakdown 123,008 reviews
5 Stars
82,870
4 Stars
22,233
3 Stars
7,564
2 Stars
4,083
1 Star
6,258
85%of customers recommend this product.
(
37,305 out of
43,853)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: Robert299
Verified Purchase:Yes
Never was prompted to enter QCD amount. Analysis check would not allow me to clear the bizarre request to enter a deceased SSN. Confusing and frustrating.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Joy, Social Media Department, March 17, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: Jim 57
Verified Purchase:Yes
I've used the program for over 5 years. Still planning to continue in the future!
Response from HRBlockBy Eva, Social Media Team, March 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Stanjed
from Florida
Verified Purchase:Yes
I have purchased H&R Block for at least the last 10 years, and I have always been pleased.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: bobc1215
from Illinois
Verified Purchase:Yes
Good software and I have relied on it for years. Only issue is occasionally you get to a point where it seems to indicate you need to do something but does not just take you there. Could just be me.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, March 19, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
2
Could not e-file due to an evident software issue.
on March 16, 2025
Posted by: Tony Kazoo
Verified Purchase:Yes
Due to a software problem, this is the first year that I had to submit one of my returns (a state return) on paper instead of e-filing it. The suggested proposal to submit it electronically involved removing identifying personal information such as social security numbers, submitting the return for troubleshooting, and then re-entering the information for final submission.
Response from HRBlockBy Eva, Social Media Team, March 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Augusta, ga
Verified Purchase:Yes
This is the second year I had to call, because the software would not download correctly.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Team, March 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: foxbat00
Verified Purchase:Yes
I have used the H&R Block software now for about 10 years and find the program fairly easy to use and use. The auto load aspect from last years taxes saves time and pre loads the basic data into the program. I have not had much success with the pulling in of the data automatically from my interest bearing accounts and just do it all manually, but otherwise, its all good.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, March 17, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Overall great; search features need improvement
on March 16, 2025
Posted by: Mr DA
from Metro Detroit
It works well every year to guide me through the many complexities of my return. But its search functions are clunky. For instance, I tried to search for IRA Distributions and nothing came up. Eventually I tried Distributions, IRA, and then it came up. Like a throwback to early internet days. Also, if I have a question on how my entry on the actual form got to be what it is, there's no search for that. Again, I have to try to guess where in the "interview" that item was asked about. We should be able to search the forms themselves.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 19, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock