Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(123,008 Reviews)
Rating breakdown 123,008 reviews
5 Stars
82,870
4 Stars
22,233
3 Stars
7,564
2 Stars
4,083
1 Star
6,258
85%of customers recommend this product.
(
37,305 out of
43,853)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: country gentleman
Verified Purchase:Yes
Support for error correction is unacceptable. online help is well intentioned but poorly trained and supported. I spent two hours working online for something that a well trained person would have spotted in a minute.
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Hello, we appreciate your feedback regarding the pricing of our services. We strive to maintain fair and transparent pricing for our customers, and we're sorry to hear that you found it to be expensive. Your feedback helps us understand our customers' needs better, and we're always looking for ways to improve. If you have any specific concerns, please don't hesitate to reach out to us at 1-800-472-5625. We're here to assist you in any way we can.
Written by a customer while visiting HRBlock
Customer Rating
4
Nice features with good explanations and support.
on March 16, 2025
Posted by: Anonymous
from MD.
Verified Purchase:Yes
Glad I bought this tax package. Easy to use with good results and support
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: AnthonyM
from Iowa
Verified Purchase:Yes
Problems with the explanation for installation of Solar Panels.
Pros: Maximizes refund
Cons: Time consuming
Value
5
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Hello, we appreciate your feedback regarding the pricing of our services. We strive to maintain fair and transparent pricing for our customers, and we're sorry to hear that you found it to be expensive. Your feedback helps us understand our customers' needs better, and we're always looking for ways to improve. If you have any specific concerns, please don't hesitate to reach out to us at 1-800-472-5625. We're here to assist you in any way we can.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Atlanta
Verified Purchase:Yes
I've used H&R Block software for years and am very happy with it. My only problem is it won't install on my PC. Microsoft and Block support tried and failed to make it work, forcing me to install it on my wife's PC just like last year.
Pros: Maximizes refund
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Chaosdad
Verified Purchase:Yes
The product worked well enough for the preparation phase. I had a lot of trouble when I went to file my taxes. I selected file both federal and state together. That repeatedly failed. In addition I was charged for the state filing every time I tried. I tried the online help, and the AI or voice response tool was useless. It kept trying to resolve a print issue, which had nothing to do with the problem.
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Baltimore, MD
Verified Purchase:Yes
The software is easy to work with because I am not an expert in taxes. Asked a lot of questions which gave me the feeling I was getting all I was entitled to.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Susan 26
Verified Purchase:Yes
I have been using H&R Block software to do my own taxes 5 years. It is a great product.
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Hi, thank you for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic visit. Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: HR deluxe software
from Olathe,Kansas
Verified Purchase:Yes
the software is easy to use and get our taxes done quickly every year for the last 5 years. no more paying someone to do our taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock