Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(122,032 Reviews)
Rating breakdown 122,032 reviews
5 Stars
82,277
4 Stars
22,008
3 Stars
7,466
2 Stars
4,051
1 Star
6,230
85%of customers recommend this product.
(
36,712 out of
43,197)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: Sparkie53
from Ord, NE
Verified Purchase:Yes
Easy to use, and my federal refund was in the bank in 8 days!
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from FL
Verified Purchase:Yes
Only that the content could be more non CPA accessible and content user friendly for the generic public
Pros: Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: New2Mac
from Southeast Michigan
Verified Purchase:Yes
I have been using HRB tax software for many years, with very satisfactory results. I recently switched from Windows to Mac, and the HRB software does not update on Mac as it should. When presented with the notification that a software update is available, and the 'Continue' button is clicked, the program goes into 'cleanup' mode and the update is not applied, then the 'Update' notification is presented again. This becomes an endless loop until the 'Cancel' button is selected. The only way I could get the update to occur was to reboot my Mac, then launch HRB. At this point the software update would occur normally.
The HRB Michigan program has two flaws:
1) In the interview for the Michigan Property Tax Credit, there is no warning or caution given when the filer can be claimed as a dependent on someone else's return, and the other party's household income is not included in the figuring of the credit. This has caused a family member to file an incorrect tax return.
2) When there has been a tax underpayment, the interview presents five possible options for the underpayment penalty to be waived. One of these options is that the underpayment will be paid by March 31. This option does not exist in Michigan, so doing so does not avoid the penalty. Having this option presented in the interview causes much confusion.
The HRB Michigan program has two flaws:
1) In the interview for the Michigan Property Tax Credit, there is no warning or caution given when the filer can be claimed as a dependent on someone else's return, and the other party's household income is not included in the figuring of the credit. This has caused a family member to file an incorrect tax return.
2) When there has been a tax underpayment, the interview presents five possible options for the underpayment penalty to be waived. One of these options is that the underpayment will be paid by March 31. This option does not exist in Michigan, so doing so does not avoid the penalty. Having this option presented in the interview causes much confusion.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Hi, thank you for sharing your thoughts with us. We're sorry to hear that your experience at H&R Block did not live up to your expectations. Providing excellent service is our goal, and we're disappointed that we missed the mark this time. Please contact our support team at 1-800-472-5625 so we can discuss your concerns further and work towards a resolution.
Written by a customer while visiting HRBlock
Posted by: OG76
Verified Purchase:Yes
I have been using for years and generally very happy. sometimes the explanations aren't as clear as I would like, which can occasionally can cause a problem. But, overall, happy.
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: cd25
from Virginia
Verified Purchase:Yes
I have been using your tax software for 20 years and intend to continue to do so. I like the links that provide answers to questions while I am filling out the database.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: RamonF16
from Bristol, WI
Verified Purchase:Yes
Software worked great as usual! I’ve been using HRB for over 10 Years! A CB little disappointed that no makings for current software was mailed or emailed to me this year nor any discount offered for prior customers. ☹️
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Gregory 13
from Charlotte
Verified Purchase:Yes
I believe I was charged twice for e-filing my state return. How do I get this reversed?
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington Crossing, Pa
Verified Purchase:Yes
We’ve been using your program for 15 plus years. Very easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock