Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(123,008 Reviews)
Rating breakdown 123,008 reviews
5 Stars
82,870
4 Stars
22,233
3 Stars
7,564
2 Stars
4,083
1 Star
6,258
85%of customers recommend this product.
(
37,305 out of
43,853)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: SOGILLIAM
Verified Purchase:Yes
There were glitches in the software and no support easily available . Quite surprising since I have used the product for 10 years
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Hello, we appreciate you taking the time to provide feedback about your recent visit. We're sorry that your experience with us did not meet your expectations. Your satisfaction is important to us, and we'd like the chance to make things right. Please get in touch with our support team at 1-800-472-5625 so we can better understand your concerns and improve our service.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wildwood, FL
Verified Purchase:Yes
Changed over to H&R from TTax a few years ago and I haven't had any regrets for doing so. Differences between the two software program are pretty imperceptible and I hadn't encountered any issues with my completed income tax submissions since starting with H&R,
Very pleased with H&R Block software and would highly recommend it to those who want better value for their money with the same results.
Very pleased with H&R Block software and would highly recommend it to those who want better value for their money with the same results.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 17, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: WR 64
from Woodstock Ga
Verified Purchase:Yes
I have used this product for 10years and it is excellent
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 17, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Customer Rating
2
Double charges
on March 15, 2025
Posted by: M005kennedy
from Gorham Maine
I up graded as requested to premium and it made me pay again to file? That was supposed to be in the upgrade I purchased??? I had to resubmit so I had to put my credit card in twice. How many times will I get charged?
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Customer Rating
1
Don't get this if you are using an Apple computer
on March 15, 2025
Posted by: Anonymous
Verified Purchase:Yes
It's just awful. I had hoped you improved it from last year but it still is really awful. You really should let people know that it does not work well on a MAC.
Cons: Time consuming
Value
1
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Colorado Springs, CO
Verified Purchase:Yes
I have been using this product for many years. I am very pleased with comprehensive process and accurate outcomes.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Cubs 2025
Verified Purchase:Yes
Purchased program as I have done for many years in a row. Program took me through all the steps and gave me opportunity to itemize--no need since no relevant deductions.
One issue was portion where it asked about IRA distributions. I filled in the part about Excess Contributions--I had not made ANY to my IRAs since I retired. But it seemed I needed to fill in the numbers for my distributions. This section was confusing and the explanation didn't help.
One issue was portion where it asked about IRA distributions. I filled in the part about Excess Contributions--I had not made ANY to my IRAs since I retired. But it seemed I needed to fill in the numbers for my distributions. This section was confusing and the explanation didn't help.
Response from HRBlockBy Eva, Social Media Team, March 19, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: DaveL01
from San Diego, CA
Verified Purchase:Yes
I use H&R Block software to prepare & file the returns and also for tax planning scenarios
Pros: Easy to prepare
Cons: Time consuming
Value
4
Response from HRBlockBy Eva, Social Media Team, March 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock