Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(121,637 Reviews)
Rating breakdown 121,637 reviews
5 Stars
82,037
4 Stars
21,925
3 Stars
7,425
2 Stars
4,036
1 Star
6,214
85%of customers recommend this product.
(
36,479 out of
42,929)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: Miffed in North Carolina
from NC
Verified Purchase:Yes
After nearly 20 years of using HR block software I am seriously considering going to TurboTax next year. Two related issues. One, needed to fill in the form 8606 and when I did I found an amount of non deducted IRA basis listed. Since I always want to understand how figures are calculate I used the find related pop up to see if I could follow. The software did not show me and I assume that because I had used for such a long time it carried forward that info from past returns. UNFORTUNATELY the help desk when contacted (getting to the right person took multiple phone calls and nearly 2 hours) that person could not explain but suggested I delete the figure to "see what happens". Two, once deleted and "BEFORE I SAVED THE FILE" the system saved on its own to include the deleted figure. As a result I had to "START OVER" on a nearly complete return.
Cons: Time consuming
Value
4
Response from HRBlockBy Joy, Social Media Department, March 15, 2025
Hi, thank you for sharing your thoughts with us. We're sorry to hear that your experience at H&R Block did not live up to your expectations. Providing excellent service is our goal, and we're disappointed that we missed the mark this time. Please contact our support team at 1-800-472-5625 so we can discuss your concerns further and work towards a resolution.
Written by a customer while visiting HRBlock
Posted by: Bob 111
from Texas
Verified Purchase:Yes
I have used this product for the past 5 or 6 years and have not been disappointed.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 15, 2025
Dear Bob, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Clarence2718
Verified Purchase:Yes
Running latest MAC OS on a Mac Mini.
I wish I could resize the work-area/dialog-box, as I can on manu other products.
Only hangup was installing updates to the tax software. May times the updater would ask a question, then a second questoipmn, then a third question, then restart with question #1. Usually restarting the computer resolved the problem.
I wish I could resize the work-area/dialog-box, as I can on manu other products.
Only hangup was installing updates to the tax software. May times the updater would ask a question, then a second questoipmn, then a third question, then restart with question #1. Usually restarting the computer resolved the problem.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 18, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
5
20 years with no complaints. I recommend the app.
on March 14, 2025
Posted by: AlH1
from Cleveland, OH
Verified Purchase:Yes
I have been using H&R Block tax software and its predecessor for, I think over 20 years. I have never had a complaint as to ease of use and accuracy. The filing has been easy for the Federal return, and I have just started a few years ago to file the State. Your support team is well versed in the operation of the app and has given explanations to clarify what the program was asking for if I did not understand.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from sc
Verified Purchase:Yes
Been using H&R Block ever since Turbotax charge extra-upgrade to do investment income. Never disappointed in 10 years.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: bad customer service 101
from Kentucky
Verified Purchase:Yes
Federal Ok but state has a major problem. If I file federal as a joint return it will not let me file my Kentucky form as "separately on the same form". I reported this problem last year and I was told they would fix it. This year the same thing happened and I could not find any one who could fix the problem
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, March 15, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Tinley Park, Illinois
Verified Purchase:Yes
Great software as usual got taxes done in no time with no problems!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have used H&R Block software for many years now and will continue to as long as it performs well.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock