Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(120,861 Reviews)
Rating breakdown 120,861 reviews
5 Stars
81,549
4 Stars
21,761
3 Stars
7,356
2 Stars
4,003
1 Star
6,192
85%of customers recommend this product.
(
35,995 out of
42,395)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: Bob twenty eight
from Minneapolis
Verified Purchase:Yes
Regret sticking with H&R Block.
Wish I had changed because your package is so bulky, clumsy and careless.
Wish I had changed because your package is so bulky, clumsy and careless.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Brittany, Social Media Department, March 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RichieK
Verified Purchase:Yes
Almost everything was great; however, the one thing that mattered most to me as a first time RMD taker was terrible. You provided no useful help at all. I had to Google what to report on my Form 1040, which turned out to be simply my 1099-R. Nowhere did you explain how the IRS knows that I met my RMD requirement. Also, I somehow stumbled upon your section dealing with reporting a missed RMD which required accessing a help note at the side -- rather than in the main body of the instructions where it should've been -- explaining I should ignore it since I had until April 1, 2025 to take my first RMD. A complete revamp of the RMD section is desperately needed.
Response from HRBlockBy Brittany, Social Media Department, March 11, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: hbd45
Verified Purchase:Yes
Main complaint is that it is not easy to go back without going through all teh steps to return to where i was.
Response from HRBlockBy Brittany, Social Media Department, March 11, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: olbohunk
from Eastern Nebraska
Verified Purchase:Yes
I have used H&R Block Software for 11 years and have never had an issue and would not consider another product. The ease of starting a new return, with the import of last years information is very much appreciated. The cost is more than fair in my opinion.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Brucie1
from Kentucky
Verified Purchase:Yes
This was my first use of software for my federal return. It worked smoothly. The multitude of menus on the screen is confusing .. for example, "file" occurs on two menus but with different functions. It's also not transparent regarding important worksheets, for example the Social Security worksheet and Schedule D. But it was clear and saved enormous time. Having said all that, it's frustrating the IRS can't draft my return for my approval, and for free, because they have every bit of the information I used and they're going to process it themselves for accuracy.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Brittany, Social Media Department, March 11, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Grandma in texas
from Texas
Verified Purchase:Yes
My usual tax software isn't offered in store anymore so I had to switch to h&r. I'm very glad I did. This was so much easier to use than the other one which I've used for over 20 years. I will be using it again
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from RB, CA
Verified Purchase:Yes
It worked but not great. Could not download financials from Apex. Could not get any help to get it to work. Estimated taxes for next year did not work.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Brittany, Social Media Department, March 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jav2
Verified Purchase:Yes
would have given 5 stars, but the program does not run on chromebook. when can we expect a chromebook edition??
Pros: Easy to prepare
I would recommend this to a friend!
Response from HRBlockBy Brittany, Social Media Department, March 11, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock