I have used your program for over 20 years. Seems it gets a little more complicated each year or I am getting older.
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Was adequate to file the tax returns, but difficult to get back to specific pages to update or make corrections. May have been operator error, but it was not intuitive on how to navigate to specific pages.
Cons: Time consuming
Value
3
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
I've used H&R software for at least a decade, only problem the state software (for Hawaii) always seems to be lacking. I normally have to go to HI State Tax Forms to get forms that H&R software does not include.
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Not easy for ministers. It lacks clarity and guidance. And I could not make changes at the final review regarding minister issues.
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.