This is a good product. i have used it for over 5 years now with no problems. The price is always much less than the competition products if you shop around.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 6, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
I wasted over an hour trying to discover why the VA state program skipped over the elderly $12,000 credit, only showing information on a similar disability credit worksheet. There's no excuse for the program providing no explanation. I couldn't even find/access the elderly credit worksheet until I attempted to override the value (program forbade) but was finally directed upstream to the worksheet stating the credit was not allowed for filers who earn too much. And I'm really tired of being forced to go through the itemization process when I already know the standard deduction is greater. PROVIDE A CHOICE/BYPASS!
Response from HRBlockBy Eva, Social Media Team, March 6, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
I downloaded the Deluxe version this year hoping that I would not encounter the problems I had last year, i.e. unable to upload the previous year's basic tax data, and could not download a State edition that is supposed to come with the Deluxe package. I might add it was the first year with a Mac computer. My previous 10+ years experience was with a Microsoft based HP computer. I chnaged computers to prevent the massive amount of virus attacks on my Microsoft based computer. I experienced the same issue this year with the Deluxe version when trying to use the State version. Again I had to call Block and get the State software emailed to me seperately. This seems to be a repeat problem with usage of a Mac computer. Apparently the Deluxe software is not compatible with Apple Ios. I can't believe I'm the only one experiencing this issue.
Pros: Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, March 6, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.