I have been using your program for nearly 20 years. Easy to use and works great. Always get my direct deposit refund quickly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 7, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
As of today there are still sections that are saying “the interviews are not complete yet “
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Team, March 8, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Besides the fact that I am paying more, the software would not load on my operating system as it has for years. In order for me to use it, I would have to update my operating software for which I do not want to do given my potential loss of other software and disk space.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Team, March 8, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
I have used your product for years now and it keeps getting better. The product truly walks you through the federal and then state returns and helps you file your taxes without having to rely on outside professional support.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Response from HRBlockBy Eva, Social Media Team, March 7, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
I bought 2024 Deluxe + California State Software. The federal program was excellent - very helpful. But the California State software was disappointing and confusing. I was periodically presented with representations of actual California tax forms. But it was not clear if this was for information or for action. If for action: there was no guidance. And I never discovered any place to enter California Municipal Fund Tax Exempt Interest Dividends.
I would recommend this to a friend!
Response from HRBlockBy Eva, Social Media Team, March 7, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.