Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(119,594 Reviews)
Rating breakdown 119,594 reviews
5 Stars
80,719
4 Stars
21,498
3 Stars
7,265
2 Stars
3,955
1 Star
6,157
85%of customers recommend this product.
(
35,217 out of
41,534)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from Springfield IL
Verified Purchase:Yes
I have used the H&R Block Tax package for at least the past 10 years. I'm certain the content from prior tax years would link/load into other tax preparation packages, but I seriously don't see a reason to switch. I assume the consistent feel, usability, and function would be similar, yet, I'm comfortable with H&R Block.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Battlefield, MO
Verified Purchase:Yes
I am on automatic renewal and you did charge me for it in November and said I would get the code soon. I never got code and took me parts of two days to get it downloaded. The first day I called the number for help and all I could get was a recording and they kept saying the same thing over and over as I wanted to talk to a person, not something that couldn't help me. They hung up on me. I did get hold on another number but it was soft ware team and they were very nice and said that wasn't who I needed to talk to and transferred me to another person and they did get me where I could get on. I had to set up a different account as it kept coming up that they couldn't find my account. So I think I have an account but I got my taxes done and sent on their way. I hope I don't have any questions from my taxes as I don't have a clue who to get hold of.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Amy, Social Media Team, March 4, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Grammy012
from Central texas
Verified Purchase:Yes
Easy to use. Appreciate the multiple returns that can be done
Pros: Easy to prepare
Value
3
Response from HRBlockBy Amy, Social Media Team, March 4, 2025
Thank you for taking the time to rate your experience with us! Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: CG Wi
from Wisconsin
Verified Purchase:Yes
Easy to use tax program. Will purchase the Deluxe and State version again.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Amy, Social Media Team, March 4, 2025
Thank you for taking the time to rate your experience with us! Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Parker, CO
Verified Purchase:Yes
Excellent program for doing taxes. We had to get an IP ID due to some stolen mail and finding where we had to put this and that we even had to provide it was a little difficult but that was what we had to do in order to e-file. Got through it and this isn't typical.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, March 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Nana to 10
from Tyler Tx
Verified Purchase:Yes
I've used this software for the last 10 years. It's easy to follow and very user friendly. I like the 5 free electronic filings.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Shar67
from Graham WA
Verified Purchase:Yes
This product was very easy to understand and use. I will definitely purchase next years
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Amy, Social Media Team, March 4, 2025
Thank you for your kind words! We're thrilled to hear that you had a great experience at H&R Block. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Posted by: poor quality control
Verified Purchase:Yes
I have been using H & R Block software for many years with great results. This year, however, IL had many issues and difficulties. First, it did not import previous years information correctly, I ended up having to fill in all information myself. Secondly, for some reason, it confused my filing status and indicated I had changed status from last year, which I did not, and haven't for many years. Third, it put in a "0" for my last years AGI and it took two phone calls lasting over two hours to fix that issue so I could E file.
Response from HRBlockBy Sean, Social Media Team, March 4, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock