Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(118,719 Reviews)
Rating breakdown 118,719 reviews
5 Stars
80,140
4 Stars
21,315
3 Stars
7,191
2 Stars
3,936
1 Star
6,137
85%of customers recommend this product.
(
34,681 out of
40,941)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Customer Rating
3
Not Real Happy with Service
on February 26, 2025
Posted by: MOT 71
from Canton ohio
Have been using this program for several years had an question about a distribution and called to get an answer, no one would give me a answer and finally just referred me to the IRS
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Princeton, NH
Verified Purchase:Yes
Easy to use and covers most tax topics. Just a few requiring research outside of the software. Filed taxes for many years with no issues whatsoever.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, February 27, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Federal features were good. State features was not
on February 26, 2025
Posted by: HughFarms
from Colorado
Verified Purchase:Yes
The Federal version is OK. The Colorado verison lacks of forms (such as DR104CR, DR0617) and credits available (such as Senior Housing credit). Also, Colorado has deduction for Chariti donation that is above $500. H&R state version does not carry this over the Colorado form.
Pros: Easy to prepare
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Eva, Social Media Team, February 27, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Jms217
from Illinois
Verified Purchase:Yes
Would not let my return efile kept rejecting because of the complicated form 8962
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: sg1968
from MO
Verified Purchase:Yes
Trying to remove forms that are no longer needed that carried in from previous years is difficult to do. When given instructions from Google searches not helpful. Chat is not helpful.
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Brittany, Social Media Department, February 26, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
I appreciate HR Block's attention to detail and the ease of use of the software at a price much more affordable than the competition.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Brittany, Social Media Department, February 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
BEWARE....VERIFY IF YOUR RETURN IS REALLY RECEIVED
on February 26, 2025
Posted by: Frustrated185
from Buffalo, NY
Verified Purchase:Yes
I'm giving 1 star for the fact that my daughter's 2023 Federal taxes show as filed and accepted in the 2023 HR Block program yet the Feds say they did not get the return. Our State DID receive the return. When I called customer service to discuss the issue, the guy said well the system says it was accepted by Fed and when I challenged that statement and asked what I was supposed to do, he put me on hold and then hung up on me!
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Team, February 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience
Written by a customer while visiting HRBlock
Posted by: Grandpa66
from Oahu Hawaii
Verified Purchase:Yes
I had everything ready when I bought and downloaded the software. A short time later and I was done with state and federal. Very easy to use with great explanations.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock