Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(119,847 Reviews)
Rating breakdown 119,847 reviews
5 Stars
80,889
4 Stars
21,548
3 Stars
7,280
2 Stars
3,966
1 Star
6,164
85%of customers recommend this product.
(
35,380 out of
41,715)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Customer Rating
2
Software crashed after submitting federal return.
on February 24, 2025
Posted by: Concerned 318
from Prince George Va
Verified Purchase:Yes
Software crashed after submitting federal return. Can't access status.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, February 24, 2025
Thank you for bringing this matter to our attention. We apologize for any errors you encountered on your tax return. Your satisfaction is important to us, and we want to ensure that your return is accurate and complete. Our Tax Professionals are available to review your return and make any necessary corrections as part of our commitment to our customers. Please call us at 1-800-472-5625 to arrange a time for us to assist you further.
Written by a customer while visiting HRBlock
Posted by: Impatient One
from OMA
Verified Purchase:Yes
This is the 19th year I've happily used H&R Block tax software. This year I was quite frustrated with the IRA Distribution portion showing an emphasis red triangle stating " This interview is not final. Visit the update center for release dates." Update center had no release dates. I was ready to file my return on February 1st but waited out 3 weekly updates before ignoring the "not finalized" message to file for my refund. Is this an H&R block or IRS issue?
I would recommend this to a friend!
Value
2
Response from HRBlockBy Brittany, Social Media Department, February 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from White Hall WV
Verified Purchase:Yes
I have used the software fo many years now and my main gripe is if I want to go back and check my work the exact place to find is VERY hard to find and your software has always been that way!
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Brittany, Social Media Department, February 25, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Grnhat
from Fayetteville Pa
Verified Purchase:Yes
Migrated to your product after using Turbo Tax for the past 20 years due to serious faults in their 2024 edition on RMD 401K distributions. Glad I did, completed 2024 return with no problems with the issue mentioned above.
Also, cheaper than your competitor.
Also, cheaper than your competitor.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Raytax56
from Chicago m
Verified Purchase:Yes
There are always issues with my downloads from brokerage firms. I have been using H&R Block software for over 10 years because it’s less expensive than competitors.
Cons: Hard to import documents
Response from HRBlockBy Brittany, Social Media Department, February 25, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Farmingdale, NY
Verified Purchase:Yes
I have used this software for over a decade and it has always been a great asset and a professional way to complete one's taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, February 24, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Diego31
Verified Purchase:Yes
Easy to use and understand. I’ve been using HR Block software for about 8 years. Saves time by dropping in prior years’ info.
Pros: Easy to prepare, Easy to import documents
Value
4
Response from HRBlockBy Asiya, Social Media Department, February 24, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Colorado Springs, CO
Verified Purchase:Yes
Unable to import last years information from computer and I used your software. Software quit working this year fortunately after I had filed and printed everything. Last years state filing was incorrect, again fortunately a state agent corrected it and I got a much larger refund. I will be looking to use a different way to do my taxes next year after using your software for many years
Pros: Fast
Cons: Doesn't maximize refund, Hard to import documents
Value
2
Response from HRBlockBy Brittany, Social Media Department, February 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock